Lead AI Voice Architect — Real-Time Conversational AI

Tower Loan of Mississippi; Flowood (MS); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Tower Loan of Mississippi in Flowood, MS is seeking a Senior AI Engineer - Voice & Conversational AI to design and deploy real-time AI voice solutions for customer engagement and operations.

The role focuses on conversational AI, large language models, and secure, scalable software, integrating with SIP/VoIP and enterprise systems to support payments, customer service, and account servicing. 5+ years in software development preferred.

Formación

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field preferred.
• Five or more years of professional software development experience preferred.
• Experience developing AI-powered applications, particularly conversational AI or large language model solutions, strongly preferred.

Responsabilidades

• Design, develop, and maintain real-time AI voice applications using large language models and conversational AI platforms.
• Develop automated conversational workflows for customer service, payment reminders, and account servicing.
• Configure prompts, policies, security controls, and escalation procedures for AI systems.
• Integrate AI voice applications with SIP, VoIP, PBX, and enterprise telecom infrastructure.
• Develop and maintain applications, APIs, and microservices using C#, .NET, Python, and JavaScript/TypeScript.

Conocimientos

Software engineering

APIs & microservices

LLMs & Generative AI

Troubleshooting & analysis

Security & reliability design

Project management

Educación

Bachelor's degree in CS/SE/IT/AI

Herramientas

C#, .NET

Python

JavaScript/TypeScript

Docker

Kubernetes

OpenAI Live/Realtime APIs

Descripción del empleo

Tower Loan of Mississippi in Flowood, MS is seeking a Senior AI Engineer - Voice & Conversational AI to design and deploy real-time AI voice solutions for customer engagement and operations.

The role focuses on conversational AI, large language models, and secure, scalable software, integrating with SIP/VoIP and enterprise systems to support payments, customer service, and account servicing. 5+ years in software development preferred.