Lead AI Engineer — Voice & Conversational AI

Tower Loan of Mississippi, LLC

United States

Remote

USD 120,000 - 210,000

Full time

4 days ago

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Job summary

Tower Loan is seeking a Senior AI Engineer - Voice & Conversational AI to design, develop, and deploy real-time AI voice solutions that enhance customer engagement and operational efficiency across our financial services network.

You will work with OpenAI Live/Realtime APIs, SIP/VoIP integrations, and secure, scalable architectures using C#, .NET, Python, and JavaScript/TypeScript to support customer service, payments, and account servicing initiatives.

Qualifications

Bachelor's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field preferred.
Equivalent professional experience may be considered.
Five or more years of professional software development experience preferred.
Experience developing AI-powered applications, particularly conversational AI or large language model solutions, strongly preferred.
Experience with real-time voice technologies, streaming APIs, SIP, RTP, WebRTC, WebSocket, or enterprise telephony systems preferred.

Responsibilities

Design, develop, and maintain real-time AI voice applications using large language models, speech-to-speech technologies, and conversational AI platforms.
Develop automated conversational workflows for customer service, payment reminders, promise-to-pay interactions, account servicing, and other business needs.
Configure AI prompts, conversation policies, security controls, escalation procedures, and automated tool-calling capabilities.
Implement conversation management features, including interruption handling, contextual awareness, fallback logic, and transfers to live representatives.
Develop and integrate applications using OpenAI Live/Realtime APIs and other real-time AI technologies.
Manage streaming audio, transcription, session processing, and system integrations to ensure reliable, responsive AI interactions.
Integrate AI voice applications with SIP, VoIP, PBX systems, and enterprise telecommunications infrastructure to support inbound and outbound calling.
Develop and maintain applications, APIs, and microservices using C#, .NET, Python, JavaScript/TypeScript, or other appropriate technologies.
Integrate AI applications with company databases, customer systems, payment platforms, messaging systems, and other business applications.
Develop secure AI-enabled functions for account lookup, customer verification, payment-related interactions, scheduling, and transfers to live representatives.
Implement safeguards to ensure AI interactions comply with company policies, security requirements, and applicable legal and regulatory standards.
Maintain accurate and auditable records of AI conversations, system activities, decisions, and automated transactions.
Develop and perform automated testing, conversation evaluations, and quality assurance processes to improve AI accuracy, reliability, and performance.
Monitor system performance, including call outcomes, response times, errors, escalation rates, and other operational metrics.
Design and maintain scalable, highly available systems with appropriate controls for system capacity, error handling, and service interruptions.
Lead technical development from initial concept through production implementation while maintaining system security, reliability, and cost efficiency.
Serve as a senior technical resource for conversational AI technologies and provide guidance to other engineers.
Perform all other duties as assigned.