Lead AI Technical Product Manager

Humana; New York (NY); On-site; USD 170,000 - 250,000; Full time

Job summary

Humana is seeking a Lead Product Manager to drive the design, prototyping, and scaling of AI solutions across the enterprise. You will lead a complex AI portfolio, partner with engineers, data scientists, and business stakeholders, and shepherd projects from prototyping to production through Humana's governance framework.

You will build prototypes using agentic coding and tools, define success metrics, and mentor other product managers while shaping a scalable AI strategy for healthcare and

Qualifications

• 7+ years in product or related roles, incl. 4+ years in PM with AI/GenAI shipped to production.
• Hands-on AI tooling experience; ability to prototype ideas.
• Experience building evals with golden sets, ground truth, and metrics.
• Experience in enterprise AI governance and cross-functional collaboration.

Responsibilities

• Define vision, strategy, and roadmap for a complex AI product area.
• Map operations end to end and translate business problems into AI use cases.
• Build working prototypes using agentic coding and AI tools to test feasibility.
• Turn use cases into clear requirements, user stories, and success metrics.
• Drive prototype-to-production delivery and manage backlog.
• Define evaluation metrics and readouts to inform launches.
• Support architecture discussions and AI harness components.
• Lead cross-functional teams without direct authority.
• Adhere to Humana's enterprise AI governance stage gates.
• Communicate strategy and ROI to executives; mentor PMs.
• Stay current with model advances and GraphRAG approaches.

Skills

Hands-on prototyping

Eval metrics

Systems thinking

Cross-domain communication

Executive communication

Education

B.S. or M.S. in Computer Science/Engineering

Tools

Claude Code

Cursor

OpenAI Codex

Job description

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As Humana continues its transformation into an AI-first enterprise, we are looking for a hands‑on, technically proficient Lead Product Manager to lead the design, prototyping, and scaling of AI solutions across our business. You will work with cross‑functional teams of engineers, designers, data scientists, and business stakeholders to build AI‑powered solutions that solve real enterprise problems. You will lead and drive a complex product area within our AI portfolio, define what success looks like, build and develop with the team, and drive results across the organization, moving from deeply understanding a business challenge to prototyping an AI solution, to proving its value, to delivering it through Humana's enterprise AI governance process.

What You Will Own

• Strategy and roadmap: Define the vision, strategy, and roadmap for a complex AI product area. Decide what to build and why, prioritize across competing opportunities, and adapt as the model landscape and the business change.
• Business discovery: Partner directly with business units to map their operations end to end (service design), then translate ambiguous business problems into clearly scoped AI use cases with a clear value proposition, business case, and ROI justification.
• Hands‑on prototyping: Build working prototypes and demos yourself using agentic coding and AI tools (for example, Claude Code, Cursor, OpenAI Codex) to test feasibility and value before committing a full team.
• Requirements and scoping: Turn validated use cases into clear, buildable requirements, user stories, acceptance criteria, edge cases, and success metrics, so engineers, data scientists, and designers know exactly what \"done\" and \"good\" mean. Shape the end‑to‑end user experience with design, since enterprise adoption lives or dies on usability.
• Delivery and execution: Drive the build from prototype to production and own the backlog, sequence the work, make scope and trade‑off calls as models and constraints shift, unblock the team, and keep momentum from first demo through launch and iteration.
• Evaluation and quality: Own how quality is defined and measured. Build golden sets and ground truth, run offline and live (production) evals, choose appropriate metrics (accuracy, precision, recall, F1, task success, hallucination rate), apply LLM‑as‑judge where it has been validated, and turn results into launch decisions and readouts for leadership.
• Support Solution architecture: Support high‑level architecture and feasibility discussions with engineering, while owning the required prompt engineering and/or skill creation components of the AI harness.
• Cross‑functional leadership: Lead engineers, data scientists, designers, and business partners without direct authority. Author reusable playbooks, skills, and solution patterns that make AI delivery faster and more consistent across the organization.
• Governed delivery: Move solutions through Humana's enterprise AI governance (AIRB, LRC, Responsible AI Council), owning the product documentation, scorecards, and stage‑gate reviews.
• Communication and mentorship: Communicate strategy, requirements, roadmap, ROI, and eval results clearly to executive and technical audiences. Mentor product managers and raise the team's standard for building with AI.
• Staying current: Track advances in models, agents, evals, and emerging techniques (agent harness, loop, and graph / GraphRAG approaches) and apply them in your portfolio.

Required Qualifications

Use your skills to make an impact

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience)
• 7+ years of product or related experience, including 4+ years in product management, with AI/ML or GenAI products shipped to production.
• Hands‑on building: You use AI tools regularly and can articulate specifically what you would change about a model's behavior and why. You prototype your own ideas.
• Evaluation experience: You have built evals, including golden sets, ground truth, and offline and live evals, and used precision‑and‑recall‑based metrics to make product decisions.
• Systems thinking: When you find a problem, you build the infrastructure that prevents the whole class of problem.
• Communication across domains: You move between business and technical concepts, with a track record of business cases, ROI models, and roadmaps that inform investment decisions.
• AI knowledge: A working understanding of modern AI/ML and GenAI (LLMs, agents, RAG, prompt engineering, and Evaluation methodology) and how it applies to enterprise problems.

Preferred Qualifications

• Experience in healthcare, insurance, or another regulated industry.
• A well‑supported point of view on where agentic AI, evals, and AI‑native product development are headed.
• Hands‑on experience with agent frameworks, GraphRAG / knowledge graphs, and reusable skills / plugins.
• Comfort with ambiguity and a fast pace, working from first principles.

Additional Information

All AI solutions must comply with Humana’s Enterprise AI Governance Framework and undergo full review at designated stage gates.