Lead AI Solution Engineer

AI.Work, Inc; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Equity opportunities

Job summary

ai.work in New York seeks a Lead AI Solution Engineer to shape enterprise AI implementations and design agentic workflows for customers.

You’ll lead pre-sales demos and POCs, onboard clients, define agent behaviors, API integrations, and create reusable AI templates across deployments, collaborating with customer teams and product.

ai.work offers hybrid work, equity opportunities, and the chance to shape the future of AI-powered enterprise operations.

Qualifications

• 5+ years in Solutions Engineering or customer-facing roles.
• Hands-on AI-driven automation, APIs, and integrations.
• Experience with SaaS and enterprise automation.
• Ability to translate business needs into agent workflows.
• Experience with ServiceNow, Zapier, UiPath is a plus.
• Experience with AI tools like Custom GPTs is an advantage.

Responsibilities

• Build custom demos and POCs for pre-sales.
• Onboard and train new customers; design and implement AI Workers.
• Define AI agent behaviors and API integration requirements.
• Create AI Agent templates and best practices for reuse.
• Liaise between customers and product to inform roadmap.

Skills

AI-driven automation

APIs integration

Workflow tools

SaaS experience

Agent workflows

Communication with stakeholders

Custom GPTs

Enterprise automation

Customer engagement

Tools

ServiceNow

Zapier

UiPath

Job description

Product

Full Time

New York

Lead AI Solution Engineer

About ai.work

At ai.work, we're building the infrastructure for a new era of work, where humans and AI collaborate seamlessly to drive efficiency, scale, and impact. Our autonomous AI Workers operate across enterprise departments - from IT and HR to Procurement and Legal - handling requests end-to-end and unlocking time for teams to focus on what matters most.

We’re reimagining how AI integrates into the workplace, helping organizations transition to fully autonomous service operations with built-in security, orchestration, and continuous learning.

About the role

As the AI Solutions Engineer, you will be at the forefront of imagining and creating AI Agents for leading enterprise organizations. You’ll be the ai.work expert responsible for customer-facing AI solutions (pre-sales POCs, implementations, integrations, and workflow designs). This is a hands‑on role that will design and drive customer implementations, blending solution engineering and AI implementation - with the ultimate goal of ensuring our customers leverage AI agents effectively.

What You’ll Do

• Support pre-sales by building custom demos and POCs, showcasing ai.work’s ability to streamline internal service operations.
• Onboard and train new customers, as you partner with them to design, configure, and implement AI Workers.
• Define AI agent behaviors, automation logic, and requirements for API integrations for seamless customer implementations.
• Create AI Agent templates and best practices that can be reused across multiple customers.
• Act as a liaison between customers and product, ensuring real-world insights shape the product roadmap.

What We’re Looking For

• 5+ years of experience in Solutions Engineering, Business Operations, or a customer‑facing similar role.
• Hands‑on experience with AI‑driven automation, APIs, workflow tools, and integrations.
• Passion for rethinking how organizations can run with AI‑first principles.
• A deep familiarity of SaaS, AI copilots, and enterprise automation.
• Strong ability to translate business needs into Agentic workflows and implementations.
• Comfortable working with both customers and internal teams.
• Enthusiasm for thriving in a fast‑paced, innovative startup environment
• Experience with tools like ServiceNow, Zapier, UiPath and enterprise automation platforms is a plus.
• Experience with configuring AI tools like Custom GPTs, automation workflows with AI, or any other AI agent platforms is an advantage.

Why Join Us?

• Shape the future of AI‑powered service automation at an early‑stage, high‑impact company.
• Become the expert in the most important technology shift of our generation and future proof your career.
• Work directly with the CEO and Product team to define how AI transforms organizations.
• A front‑row seat to the AI‑driven transformation of internal service workflows.

What We Offer

• Competitive compensation, equity, and benefits
• Opportunity to grow with a well‑funded AI startup
• Career development opportunities as the company scales
• Work side by side with experienced veteran founders
• Hybrid work environment
• Great people, great work environment

ai.work is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The expected base pay range for this position is $120,000 - $150,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.