Lead AI Platform Architect - Cloud Innovation (Remote US)

Nice; Sandy (UT); On-site; USD 170,000 - 230,000; Full time

Job summary

NiCE is seeking a highly technical Lead Software Architect to shape the next generation of our AI-powered cloud contact center platform. You'll work across engineering, product, and platform teams to define architecture and deliver scalable solutions.

This role combines hands-on coding with strategic leadership, mentoring engineers, and prototyping new capabilities from concept to production. You’ll influence AI integration and help establish an architecture practice that scales with the

Qualifications

• 10+ years of software engineering with progressive technical leadership.
• Significant software architecture experience in large‑scale SaaS or cloud environments.
• Strong hands-on development background in Java.
• Strong experience with AWS.
• Experience designing distributed, scalable, highly available systems.
• Experience working across multiple engineering teams and technical stakeholders.
• Demonstrated ability to move from concept through implementation.
• Strong understanding of modern software engineering practices and cloud-native architectures.

Responsibilities

• Define architecture and technical direction for key platform initiatives.
• Partner with engineering managers, architects, product leaders, and development teams across the organization.
• Translate business and product capabilities into scalable technical solutions.
• Create architectural designs, prototypes, and proofs-of-concepts that accelerate delivery.
• Evaluate emerging AI technologies and identify opportunities to improve products and engineering effectiveness.
• Drive technical decisions across cloud-native systems and distributed architectures.
• Mentor engineers and influence best practices without direct people management responsibility.
• Contribute hands-on code and technical solutions when needed.
• Serve as a trusted technical leader across multiple product domains.

Skills

Java

AWS

Architecture

Distributed systems

SaaS

Cloud-native

Mentoring

Job description

NiCE is seeking a highly technical Lead Software Architect to shape the next generation of our AI-powered cloud contact center platform. You'll work across engineering, product, and platform teams to define architecture and deliver scalable solutions.

This role combines hands-on coding with strategic leadership, mentoring engineers, and prototyping new capabilities from concept to production. You’ll influence AI integration and help establish an architecture practice that scales with the