Lead Software Engineer: AI-Driven Development & Architecture

NICE; Richardson (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

NiCE is seeking a Lead Software Engineer to drive architecture and AI‑assisted development for our Workforce Management platforms in Richardson, TX. You will guide design, mentoring senior engineers, and partnering with Product, QA, Cloud, Security, and Services teams to deliver scalable enterprise solutions.

The role requires 12+ years in software engineering with deep Java web experience, strong leadership, and hands‑on practice with AI tools and modern development methodologies.

Qualifications

• 12+ years of software engineering experience, including extensive Java web application development.
• Proven experience leading architecture and technical initiatives across multiple teams.
• Strong expertise in Java, Spring, Hibernate, REST APIs, JUnit, and Mockito.
• Experience building and supporting complex enterprise‑scale, multi‑tier applications.
• Demonstrated success influencing technical direction and driving alignment across stakeholders.
• Hands‑on experience with AI‑assisted development tools such as GitHub Copilot, ChatGPT, Claude, or similar technologies.
• Familiarity with agentic AI concepts, prompt engineering, tool integrations, and AI‑enabled software development practices.
• Experience with CI/CD, Test‑Driven Development (TDD), and Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Drive technical direction for major WFM capabilities and cross‑functional initiatives.
• Design and develop scalable, secure, and maintainable server‑side solutions using Java technologies.
• Define and promote architecture standards, engineering best practices, and reusable design patterns.
• Lead design reviews, architectural decisions, and resolution of complex technical challenges.
• Own and evolve AI‑assisted development practices, including coding agents, workflows, tooling, guardrails, and quality metrics.
• Translate complex business requirements into technical architecture, delivery plans, milestones, and measurable outcomes.
• Lead root‑cause analysis of critical production issues and drive long‑term corrective actions.
• Mentor engineers and technical leaders through coaching, reviews, and knowledge sharing.
• Partner closely with Product, QA, Cloud, Security, Support, and Services teams to ensure successful delivery.
• Evaluate emerging technologies and AI capabilities, recommending adoption based on business value and engineering impact.
• Contribute to continuous improvement of Agile development practices and engineering excellence.

Skills

Java

Spring

Hibernate

REST APIs

JUnit

Mockito

AI tools

CI/CD

TDD

Agile/Scrum

Leadership

Architectural leadership

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

GitHub Copilot

ChatGPT

Claude

Maven

Jenkins

Tomcat

Job description

NiCE is seeking a Lead Software Engineer to drive architecture and AI‑assisted development for our Workforce Management platforms in Richardson, TX. You will guide design, mentoring senior engineers, and partnering with Product, QA, Cloud, Security, and Services teams to deliver scalable enterprise solutions.

The role requires 12+ years in software engineering with deep Java web experience, strong leadership, and hands‑on practice with AI tools and modern development methodologies.