Senior AI Platform Engineer – Cloud Automation & LLMs

NiCE; Sandy (UT); On-site; USD 150,000 - 220,000; Full time

Job summary

NiCE is seeking an experienced Principal AI Software Engineer – Cloud AI Platforms to build AI-powered operational platforms. You will design scalable backend systems, integrate AI models, and orchestrate AI-driven workflows across monitoring, CI/CD, ticketing, and cloud services.

The role emphasizes hands-on development with Next.js, LLMs, and production-grade architectures. You’ll lead cross-functional projects, implement APIs, and drive observability and deployment automation in a fast-paced

Qualifications

• 10+ years of software engineering experience with full-stack web development.
• Expert in TypeScript and React with modern patterns.
• Production experience with Next.js and Server Components.
• Hands-on experience with LLMs—prompt engineering, streaming APIs, function calling, tool-use, chaining and orchestration patterns.
• Experience with Vercel AI SDK—unified LLM provider interface, streaming, structured output, tool calling across OpenAI/Anthropic/Google/xAI.
• Model Context Protocol (MCP)—building or consuming MCP servers for extensible AI tool use.
• Strong backend fundamentals—Node.js or Python, REST/GraphQL APIs, Redis, auth.
• Solid database design—PostgreSQL, Drizzle ORM, schema modeling, migrations.
• Experience in cloud environments (AWS / Azure) and CI/CD, Docker, Kubernetes.
• Familiarity with Tailwind CSS, Radix UI and modern component-driven UI development.
• High agency and ability to work independently in ambiguous environments.
• Strong problem-solving and analytical skills.

Responsibilities

• Design and develop scalable backend systems for AI-powered platforms.
• Build and maintain AI integrations, workflows, and automation pipelines.
• Implement REST APIs, microservices, and event-driven architectures.
• Design and implement database schemas and queries for complex domains.
• Work with structured and unstructured data for AI use cases.
• Contribute to CI/CD pipelines, testing, and deployment automation.
• Troubleshoot and optimize production systems.
• Collaborate with cross-functional teams to deliver high-quality solutions.
• Contribute to reusable frameworks and engineering best practices.
• Prototype fast—move from concept to working demo in days, ship incrementally.

Skills

TypeScript

React

Next.js

LLMs

Vercel AI SDK

MCP

Node.js

PostgreSQL

CI/CD

Docker

Kubernetes

Tools

ServiceNow

Jira

OpsGenie

Redis

PostgreSQL

Grafana

Prometheus

Sentry

Docker

Kubernetes

Job description

NiCE is seeking an experienced Principal AI Software Engineer – Cloud AI Platforms to build AI-powered operational platforms. You will design scalable backend systems, integrate AI models, and orchestrate AI-driven workflows across monitoring, CI/CD, ticketing, and cloud services.

The role emphasizes hands-on development with Next.js, LLMs, and production-grade architectures. You’ll lead cross-functional projects, implement APIs, and drive observability and deployment automation in a fast-paced