Lead AI Engineer for RCM Forward Deployment

EverCommerce Solutions Inc.; United States; Hybrid; USD 170,000 - 200,000; Full time

Benefits offered by this job

Hybrid or remote work

Professional development

Wellness stipend

401k with match

Generous PTO

Employee Stock Purchase Program

Job summary

EverHealth within EverCommerce seeks a Lead Forward Deployed Engineer IV to design, build, and ship AI agents for RCM workflows. You will work between internal RCM professional services and product/engineering teams, turning real-world processes into reliable automation that reduces days in A/R and improves cash collection.

You will collaborate with cross-functional stakeholders, prototype rapidly, pilot with users, and shape a scalable playbook as the program grows.

Qualifications

• 8+ years of professional software engineering experience.
• Hands-on experience building AI agents or LLM-powered automation.
• Strong Python/JavaScript/TypeScript skills.

Responsibilities

• Embed with RCM professional services and operations teams to understand workflows, pain points, and where AI and automation can have the biggest impact.
• Lead discovery with stakeholders, translating ambiguous business problems into clear requirements, delivery plans, and success measures tied to RCM results such as days in A/R, denial and overturn rates, rejection rework time, cash collected, cost-to-collect, and staff productivity.
• Design, build, and deploy AI agents that do real RCM work, such as A/R follow‑up, denial management, and claim rejections, building on our shared RCM automation platform and partnering with our software engineers when new platform capabilities are needed.
• Build agents that work across the channels where RCM work actually happens, including APIs, payer and clearinghouse web portals through browser automation, and payer phone calls through voice agents.
• Design agents to operate safely, with least‑privilege access and managed credentials, a full audit trail of every agent action, human approval before changes to claims or accounts, and adherence to payer portal terms of use and call disclosure and recording requirements.
• Put evaluation and observability in place so stakeholders can trust agent quality and see agent outcomes alongside human‑driven work.
• Lead rollout with operations, including shadow and pilot phases, updated SOPs, user training, and a regular review cadence with ops leads and BPO partners.
• Partner with RCM product and engineering teams to harden proven solutions into the core platform and feed field learnings into roadmaps.
• Serve as a trusted technical advisor to operations and business leaders, communicating progress, tradeoffs, and results clearly to technical and non‑technical audiences.
• Mentor engineers and help establish the practices, patterns, and reusable components that make forward deployed work repeatable.
• Champion AI‑assisted development across planning, design, coding, testing, review, and operations.
• Build secure, reliable solutions that keep PHI within our AWS environment and meet HIPAA, SOC 2, and HITRUST requirements

Skills

AI agents development

Python

JavaScript/TypeScript

Cloud AWS

Stakeholder collaboration

Tools

Playwright

LLMs

AWS Bedrock

Copilot

Job description

EverHealth within EverCommerce seeks a Lead Forward Deployed Engineer IV to design, build, and ship AI agents for RCM workflows. You will work between internal RCM professional services and product/engineering teams, turning real-world processes into reliable automation that reduces days in A/R and improves cash collection.

You will collaborate with cross-functional stakeholders, prototype rapidly, pilot with users, and shape a scalable playbook as the program grows.