Lead Agent, Air Cargo

Jobtailor; Chicago (IL); On-site; USD 30,307 - 38,572; Full time

Job summary

Worldwide Flight Services seeks a Lead Agent Cargo to oversee cargo operations, ensure safety, and drive quality across a team. You will perform data entry, prepare flight documents, and liaise with U.S. Customs for import/export paperwork in DOT-compliant manner.

Strong English communication, scheduling, and prior lead experience are required. A valid driver’s license and relevant permits are mandatory; weekend shifts may be required.

Qualifications

• HS Diploma, GED or equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years of age (driving cargo handling equipment).
• Must have a valid driver's license and Port Authority or Airport Authority permit to use ramp side service roads.
• Ability to drive all cargo handling equipment.
• Ability to work rotating shifts including weekends, holidays.
• Ability to read, write, English fluently.
• Previous lead experience helpful.
• Knowledge of company operations.
• Excellent written and oral communication skills.

Responsibilities

• Lead cargo operations and supervise assigned personnel to maintain quality and safety.
• Maintain satisfactory quantity and quality of work by the team; explain and demonstrate work procedures including safety.
• Prepare flight documents, interfaces with U.S. Customs, and handle import/export documentation.
• Perform data entry and prepare cargo-related paperwork.
• Retrieve import/deliver export documents to and from aircraft.
• Quote prices, terms, and prepare sales contracts as needed.
• Communicate issues with management and coordinate with various levels.

Skills

Data Entry

Cargo Documentation

Typing 30 WPM

Math Calculations

Problem Solving

Communication

Team Leadership

Customer Interaction

Education

HS Diploma / GED

Tools

Port Authority Permit

Job description

• The Lead Agent Cargo is responsible for aspects of the Agent Cargo position (as described below) as well as the following: The maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials.
• Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
• Comply with WFS site security procedures for assigned warehouse and other operations.
• Perform work according to Company rules and regulations.
• The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations.
• Compiles lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales.
• Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company's delivery schedules.
• Ability to solve practical problems and deal with a variety of concrete variables. Read and interpret printed instructions; write legibly to complete forms/paperwork as required.
• Ability to work with different levels of management in communicating issues.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
• Reports to work on a regular and timely basis.
• Retrieve import/deliver export documents to and from aircraft.

Requirements

• HS Diploma, GED or Equivalent.
• Minimum typing speed of 30 WPM.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid driver's license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.
• Ability to drive all cargo handling equipment.
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.
• Previous lead experience helpful.
• Knowledge of company operations.
• Excellent written and oral communication skills.
• Knowledge of Worldwide Flight Services Rules and Regulations helpful.

Core Competencies

Demonstrates expertise in cargo handling, compliance with security procedures, and effective communication with management and customers. Proficient in data entry, documentation preparation, and problem-solving in a fast-paced environment.

Highest-signal resume keywords

• Cargo Handling Equipment Operation
• Data Entry and Documentation Preparation
• Knowledge of DOT Regulations
• Excellent Written and Oral Communication Skills
• Lead Experience

ATS Optimization Keywords

Hard Skills

• Data Entry
• Cargo Documentation
• Typing Speed of 30 WPM
• Mathematical Calculations
• Problem Solving

Soft Skills

• Communication Skills
• Team Leadership
• Customer Interaction

Certifications & Qualifications

• Valid Driver's License
• Port Authority or Airport Authority Permit

Industry Keywords

• Worldwide Flight Services Rules and Regulations
• Import and Export Documentation
• Warehouse Operations
• Security Procedures
• Sales Contracts