Lead Advisor, Leave & Accommodation Management

CFA Supply; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Chick-fil-A Supply and Bay Center Foods seeks a Lead Advisor to oversee disability and leave management, including FMLA, ADA, and state leaves, ensuring compliance and accurate administration for a growing distribution network.

The role collaborates with Legal, payroll, and People Leaders to implement policy changes, maintain documentation, and drive scalable leave solutions while protecting confidential information.

Qualifications

• 3+ years of HR experience, including leave and benefits management.
• Bachelor’s degree required; master’s preferred.
• Experience with FMLA, ADA, and state leave laws.
• Knowledge of multi-state benefit plans and payroll processes.
• Willingness to travel up to 25%.

Responsibilities

• Oversee administration and serve as SME for disability and leave programs (FMLA, ADA, workers' comp, state/local leave) ensuring consistency and compliance.
• Implement and communicate changes to benefit policies with local Talent Leaders.
• Partner with Legal and Talent Leaders to ensure federal/state compliance and company policies.
• Stay updated on wage/hour regulations and leave policies across employee populations.
• Create scalable leave of absence solutions for growth.
• Represent the company in prioritizing leave technology and benefit offerings to enhance the employee experience.
• Collaborate on payroll and timekeeping system changes in the distribution network.
• Document and maintain detailed written processes.
• Handle confidential information per policies.
• Partner to facilitate leave and accommodation processes, balancing care, compliance, and continuity.
• Drive integration across vendors, systems, and processes for scalable leave experience.
• Align with Inc. leave practices while adapting to supply operations.

Skills

HR experience

Leave management

Payroll knowledge

Regulatory compliance

Multi-state benefits

Communication

Education

Bachelor's Degree

Tools

Payroll systems

Timekeeping systems

Job description

Overview

As Chick-fil-A Supply and Bay Center Foods continue to scale, we must think strategically about our current capabilities and long‑term goals to determine the best talent strategy to meet our growing business needs. The Lead Advisor supports the day‑to‑day operations of the talent team by administering and ensuring compliance across occupational and non‑occupational related leave of absence programs, return to work processes and accommodations. The Lead Advisor will be responsible for staying current on payroll and timekeeping‑related legislative and regulatory changes and work with the relevant teams to make necessary changes to practices.

About Chick-fil-A Supply

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A's culture of care. For more information, visit cfa-supply.com.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick‑fil‑A culture by fostering collaboration and community.

Responsibilities

• Oversee administration and serve as subject matter expert for disability and leave management programs including, FMLA, ADA, Worker’s Compensation, state/local paid/unpaid leave offerings and company‑paid leave programs, while ensuring consistency and compliance


• Implement and communicate changes to benefit policies coordinating execution with local Talent Leaders


• Partner with Legal and local Talent Leaders to ensure legal compliance with all applicable federal and state requirements, and company policies and practices


• Stay up‑to‑date on regulatory changes and best practices to ensure compliance with federal, state, and local wage and hour regulations, time off plans, and paid sick leave policies across the various employee populations at Chick‑fil‑A Supply and Bay Center Foods in partnership with Legal and Chick‑fil‑A, Inc.’s Payroll Center of Excellence


• Create scalable leave of absence solutions that support ongoing efficiencies for growth


• Represent Chick‑fil‑A Supply and Bay Center in prioritizing leave of absence technology and benefit offerings to enhance the employee experience


• Partnership with Chick‑fil‑A, Inc. on review of payroll and timekeeping systems. Supports the rollout of system updates and changes to the processes within the distribution network


• Document and maintain detailed written processes


• Handle highly confidential and sensitive information in strict accordance with Chick‑fil‑A Supply and Bay Center Foods confidentiality and data security policies


• Partner with Team Members, People Leaders, and business partners to facilitate leave and accommodation processes, including the interactive process, balancing employee care, compliance, and business continuity


• Drive integration across vendors, systems, and processes to create a more connected, streamlined, and scalable leave and accommodation experience


• Advance alignment with Inc. leave and accommodation practices where appropriate, while adapting processes to reflect the unique operational needs of Supply

Required Qualifications (Knowledge, Skills, & Abilities)

• 3+ years of HR experience, including at least 1 year in a distribution or manufacturing environmentand at least 1 year managing leave and/or benefits


• Bachelor’s Degree


• Working knowledge of multi‑state benefit plans, state applicable leaves (including California), and ADA best practices


• Working knowledge of payroll administration and timekeeping systems


• Demonstrated knowledge of general HR policies, procedures, and practices


• Ability to occasionally travel, including overnight trips


• Ability to work a flexible schedule, including weekends and holidays

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 7+ years of HR experience, including 2+ years in a distribution or manufacturing, and at least 3 years managing leave and/or benefits


• Advanced Degree


• Working knowledge of safe work practices for all functions performed in a distribution facility


• Excellent business communication and presentation skills


• Excellent knowledge of the ADA Interactive process


• Working knowledge of processing Worker’s Compensation claims and OSHA recordability criteria


• Proven experience in training and communication development and delivery


• Project management experience


• Excellent organizational and record‑keeping skills, with the ability to manage multiple cases at once


• Energetic and driven; high degree of self‑motivation and discipline with a keen ability to handle sensitive and confidential matters appropriately


• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines


• Startup experience

Required Years of Experience

5

Preferred Years of Experience

7

Travel Requirements

25%

Required Level of Education

Bachelor's Degree

Preferred Level of Education

Master's Degree

Relocation Assistance Provided

No