Lead Advanced Network Tech Support

AT&T; Richardson (TX); On-site; USD 131,000 - 196,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Supplemental benefit programs

Employee Assistance Programs (EAP)

Wellness programs

Employee discounts on AT&T plans

Job summary

AT&T is seeking a Lead Advanced Network Tech Support professional in Richardson, TX to drive the integration of new technology platforms and provide expert-level network support in an Agile/DevOps setting.

The role emphasizes SDN, virtualization, containerization, and CI/CD pipelines, with a focus on troubleshooting, design review, and mentoring staff. This onsite position includes a comprehensive benefits package and a competitive salary range.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of related network technology experience.
• Certification is required in some areas.

Responsibilities

• Lead integration and support of new technologies in network environments.
• Collaborate with CTO Partners in Agile/DevOps contexts and sign off on CTO designs.
• Utilize software-defined networking, virtualization, containerization, and automation pipelines.
• Provide technical leadership to resolve complex outages and drive root-cause analysis.
• Develop tools and metrics for network operations and automation.

Skills

Leadership

Advanced networking

DevOps

CI/CD

Data analytics

Mentoring

Education

Bachelor’s degree

Tools

CI/CD pipelines

Job description

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Overall Purpose:

Lead the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization.

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

• Integration and Support of New Technologies: Integrate and support new technology platforms into network environments, including developing, testing, training, and creating methods and procedures for new technology introduction.
• Collaboration with CTO Partners: Collaborate with Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs.
• Utilization of Advanced Techniques: Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics.
• Troubleshooting and Problem Management: Resolving complex network issues, including providing technical leadership, resolving critical outages, leading root cause analysis, and driving problem management initiatives.
• Development of Tools and Metrics: Develop tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation.

Job Contribution:

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

Supervisor: No

TCP Career Step Differentiator:

Developing and handing off methods and procedures for new technology introduction, coaching partner organizations, and conducting root cause analysis for complex network issues.

Environmental Requirements:

This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience:

Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.

Our Lead Adv Network Tech Support jobs earn between $130,700.00 - $196,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Richardson, Texas

Salary Range: $130,700.00 - $196,100.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.