Lead, Advanced Data Analytics & Customer Insights

Fidelity Investments; Durham (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Fidelity Investments is seeking a Manager, Advanced Data Analytics to lead data-driven initiatives within the Advanced Analytics & Customer Insights group. You will transform data into actionable insights and partner with diverse teams to improve customer experiences and business outcomes.

The role emphasizes hypothesis-driven analysis, advanced analytics, and the use of tools like SQL, Python, R, Tableau, and Snowflake to deliver impactful recommendations and scalable dashboards.

Qualifications

• Bachelor’s degree required; advanced degree a plus.
• 4+ years of analytics insights experience driving business actions.
• Proficient in SQL, Python, R and related analytics tools.
• Experience designing dashboards with Tableau or Power BI.
• Experience with big data tech like Snowflake or AWS Athena.
• Familiar with AI, Generative AI, and automation in insights.

Responsibilities

• Create and summarize large datasets for decision making.
• Analyze data and develop insights to empower leaders.
• Develop dashboards and reporting capabilities.
• Collaborate with cross-functional teams across Fidelity.
• Apply customer-first mindset and continuous learning.

Skills

SQL

Python

R

Analytical thinking

Communication

Education

Bachelor’s degree

Advanced degree

Tools

Tableau

Power BI

Snowflake

Athena

Job description

Fidelity Investments is seeking a Manager, Advanced Data Analytics to lead data-driven initiatives within the Advanced Analytics & Customer Insights group. You will transform data into actionable insights and partner with diverse teams to improve customer experiences and business outcomes.

The role emphasizes hypothesis-driven analysis, advanced analytics, and the use of tools like SQL, Python, R, Tableau, and Snowflake to deliver impactful recommendations and scalable dashboards.