Lead Administrative Hearing Officer - Parking Adjudication

City of Dallas; Dallas (TX); On-site; USD 64,000 - 80,000; Full time

Job summary

The City of Dallas is seeking a Senior Administrative Hearing Officer to manage the Parking Adjudication section, ensuring fair hearings of parking citation appeals in accordance with city ordinances and policies.

This role leads a team, develops adjudication program plans, prepares budgets, and reviews hearing outcomes to maintain accuracy and integrity in the process. Strong judgment, supervision skills, and clear communication are essential to serve Dallas residents effectively.

Qualifications

• Bachelor's Degree in business, criminal justice, law enforcement, public administration, or other related fields.
• Five (5) years of experience in court or legal office administration involving: Case management, Parking or traffic citation adjudication, Customer service requiring heavy phone/public contact.
• One (1) year of supervisory or lead work responsibilities ( This experience may be included in the required experience listed above.)
• Master’s degree or higher in a specified field plus three (3) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements
• Bachelor’s degree or higher in a non-specified field plus seven (7) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements
• Associate degree in any field plus seven (7) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements.
• High school diploma or GED plus nine (9) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements.

Responsibilities

• Manages the Parking Adjudication section and processes; ensures accurate and efficient operations of adjudication hearings.
• Ensures hearing officers and staff follow ethics, attendance policies, and all applicable city policies and standards.
• Supervises, plans, and evaluates the performance of assigned staff; sets performance requirements and development targets.
• Leads, conducts, and participates in meetings; provides direction for Administrative Hearing officers and Court Specialist II.
• Develops, implements, and coordinates policies for short and long-range adjudication program plans.
• Prepares an annual operating budget and monitors funding reports for accuracy and effectiveness.
• Examines documents to determine evidence supports charges and reaches decisions; conducts boot and tow hearings as needed.
• Conducts walk-in and mail-in hearings, including boot hearings and appeal processes.
• Implements new adjudication policies and monitors process effectiveness.
• Reviews daily hearing activity and audits closed cases for accuracy.

Skills

Knowledge of administrative adjudic

Public relations

Verbal and written communication

Staff supervision

Evidence gathering and research

Decision making

Education

Bachelor's degree in business, criminal justice, law enforcement, public administration, or related fields

Master’s degree or higher in a specified field plus 3 years of required experience incl supervisory

Bachelor’s degree or higher in a non-specified field plus 7 years of required experience incl supervisory

Associate degree plus 7 years of required experience incl supervisory

High school diploma or GED plus 9 years of required experience incl supervisory

Job description

The City of Dallas is seeking a Senior Administrative Hearing Officer to manage the Parking Adjudication section, ensuring fair hearings of parking citation appeals in accordance with city ordinances and policies.

This role leads a team, develops adjudication program plans, prepares budgets, and reviews hearing outcomes to maintain accuracy and integrity in the process. Strong judgment, supervision skills, and clear communication are essential to serve Dallas residents effectively.