Hearing Officer (OAR-Bureau of Administrative Adjudication)

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Unlimited free public transportation

8 weeks of paid parental leave

Comprehensive health coverage

Paid vacation, sick leave, and holidays

Tuition discounts and scholarships

Job summary

The City of Philadelphia seeks a Hearing Officer to manage in-person hearings regarding parking ticket disputes. Candidates should possess strong customer service and communication skills, and be capable of making sound decisions in a fast-paced environment. Responsibilities also include documenting decisions and utilizing a relational database for evidence review. The salary range is between $50,000 and $60,000. Successful candidates must reside in Philadelphia within six months of hire.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a stressful and fast-paced environment.
• Ability to quickly obtain information from a relational database.

Responsibilities

• Conduct in-person and ex-parte hearings to resolve parking ticket disputes.
• Evaluate documents and testimony to render legal decisions.
• Document decisions clearly and concisely as part of public record.

Skills

Customer service skills

Communication skills

Decision making

Relational database access

Education

High school diploma

Bachelor’s Degree

Job description

Agency Description

The Office of the Chief Administrative Officer (CAO) works to modernize City government and improve the efficiency and effectiveness of City services. We focus on innovating and strengthening the City’s administrative functions and enabling resident‑facing departments to evaluate, plan and continually improve their service delivery. The following departments and functions report to the CAO: Human Resources and Talent, Office of Innovation and Technology, Procurement, Fleet, Public Property, Records, Office of Administrative Review, Bureau of Administrative Adjudication, Open Data and Digital Transformation, Contracting and Performance Management.

The Bureau of Administrative Adjudication addresses in‑person parking ticket disputes, as well as disputes submitted via web and mail.

Job Description

Position Summary: The Hearing Officer conducts in‑person and ex‑parte hearings to review testimony and documentary evidence to resolve parking ticket disputes as well as disputes related to various booted and towed vehicles and their storage charges.

Essential Functions

Responsibilities include administrative review and adjudication of disputed parking tickets.

The successful candidate will be able to evaluate documents and testimony to, within applicable law, render decisions and communicate the decision to the party making the appeal.

Competencies, Knowledge, Skills and Abilities

All hearings require the use of the parking ticket database for research of imaged documents, photographs, transactional history, the citation itself and the entry of the Hearing Officer’s decision to uphold, reduce or dismiss any charges.

Ability to quickly obtain information from a relational database; have good personal computer and keyboard skills.

Ability to familiarize, understand and retain knowledge of Title 12 of the Philadelphia Traffic Code.

Ability to note decisions in a clear, concise language which are obtained as part of public record.

Qualifications

• A high school diploma; Bachelor’s Degree a plus.
• Excellent customer service and communication skills.
• Ability to work and make sound decisions in a stressful and very fast‑paced environment.

Benefits

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental benefits: The City offers its employees 8 weeks of paid parental leave.
• Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan.
• Employees receive paid vacation, sick leave, and holidays.
• Generous retirement savings options are available.
• Pay off your student loans faster—eligible employees can participate in the Public Service Loan Forgiveness program.
• Unlock tuition discounts and scholarships—employees can access tuition discounts and scholarships ranging from 10% to 40% on educational expenses, including some spousal and dependent benefits.

Salary Range: $50,000–$60,000.

The successful candidate must be a City of Philadelphia resident within six months of hire.

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non‑medical, non‑emergency or patient‑facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient‑facing medical care must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity Employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. For inquiries regarding discrimination, contact the Philadelphia Commission on Human Relations at 215‑686‑4670 or email [e-mail].