Lead Account Support Associate (Facilities Management) - Tinley Park, IL

CBRE Group, Inc.; Tinley Park (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Supervisor to oversee a team providing administrative contract support within the Contract Quality Management function. The role focuses on delivering contractual services aligned with company standards and client expectations.

The candidate will monitor performance, enforce policies, resolve complex issues, and ensure timely, accurate timekeeping. Authorized to work in the United States without visa sponsorship is required.

Qualifications

• 5+ years of job-related supervisory experience required.
• Ability to explain complex concepts clearly.
• Excellent organization and time-management abilities.

Responsibilities

• Set team goals for performance and deadlines.
• Monitor productivity and provide coaching.
• Organize workflow and clarify duties.
• Communicate important updates from management to staff.
• Maintain timekeeping and timecards; approve them.
• Resolve escalated complaints and problems.
• Ensure adherence to policies and procedures; take disciplinary actions when needed.
• Lead by example and align with CBRE RISE values.

Skills

Organizational skills

Communication skills

Math skills

Leadership

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Classservices, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Contract Supervisor, you will oversee the team responsible for providing administrative contract support to the department.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records. Review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.