Lead Account Support Associate (Facilities Management) - Tinley Park, IL

CBRE; Tinley Park (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

CBRE Contract Supervisor role within Global Workplace Solutions focuses on providing administrative contract support and ensuring delivery of contractual services to meet requirements.

You will lead the team, monitor performance, organize workflow, and maintain timekeeping and records, while enforcing company policies and CBRE RISE values.

This position is based in the United States and requires a high school diploma with 5+ years of supervisory experience.

Qualifications

• High school diploma or GED plus 5+ years of supervisory/shift management experience.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Excellent organizational and math skills with attention to detail.

Responsibilities

• Set team goals for performance and deadlines; ensure compliance with plans and vision.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure staff understand duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records; review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to policies; complete disciplinary actions if needed.
• Lead by example; align team with CBRE RISE values.

Skills

Team leadership

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global WorkplaceSolutions (GWS) Local is a hard services-led, tailored facility managementsolution. We self-perform hard services while partnering with best-in-classsoft service providers to offer custom facility and project managementsolutions to our clients. We focus on empowering our team with a high-level ofdownstream accountability, resulting in an agile and efficient servicedelivery.

In addition to ourcore facility and project management capabilities, our platform offers directaccess to our Best-in-Classservices, including ESG, Security Consulting,Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Contract Supervisor, you will oversee the team responsible for providing administrative contract support to the department.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
• Monitor employee productivity and provide constructive feedback and coaching.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Announce important information from upper management to employees.
• Maintain timekeeping and personnel records. Review and approve timecards.
• Receive escalated complaints and resolve difficult problems.
• Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment thathelps businesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values — respect, integrity, service andexcellence — and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential. We welcome all applicants.

ApplicantAI Use Disclosure

We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for this position is $75,000 per hour and the maximum salary is $85,000 per year. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).