Lead 911 Communications Center Manager

West Chester Township, Ohio; Olde West Chester (OH); On-site; USD 77,000 - 95,000; Full time

Job summary

West Chester Township is seeking an Emergency Communications Manager to lead the Communications Center and staff, directing 911 dispatch operations and coordinating with Police, Fire, and EMS. The role reports to the Director of Emergency Communications and IT and requires strong communication, judgment, and 911 operations knowledge.

The position offers a standard Monday–Friday schedule with potential after-hours shifts and quarterly 3rd-shift reviews.

Qualifications

• Three (3+) years of supervisor/management experience in a public safety division.
• Intermediate knowledge of 911 communications operations, hardware and software.
• Valid Driver's License.

Responsibilities

• Leads development and implementation processes for the Communications Center, including training, mentoring, performance management and staffing.
• Conducts timely performance discussions and disciplinary counseling sessions as required.
• Supervises schedules and work assignments for Communications Center staff.
• Develops and implements business continuity plans for the Emergency Communications Center.
• Administers and configures CAD software and related systems.
• Ensures compliance with Ohio Revised Code, LEADS/CJIS, and audits to maintain PSAP status.
• Develops and enforces township policies for 911 operations.
• Provides reports to the Director – Emergency Communications and Information Technology.
• Oversees installation, configuration and maintenance of Communications Center systems.

Skills

Leadership

Public safety

Communication

Team management

Education

High school diploma or equivalent

Job description

West Chester Township is seeking an Emergency Communications Manager to lead the Communications Center and staff, directing 911 dispatch operations and coordinating with Police, Fire, and EMS. The role reports to the Director of Emergency Communications and IT and requires strong communication, judgment, and 911 operations knowledge.

The position offers a standard Monday–Friday schedule with potential after-hours shifts and quarterly 3rd-shift reviews.