Lead 911 Communications Supervisor

University of North Carolina - Chapel Hill; Elkins Hills (NC); On-site; USD 45,273 - 75,305; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Publ Sfty Telecomm Supervisor to lead the 911 Emergency Communications Center, supervise staff, and coordinate training to ensure policy compliance. This role supports CALEA standards and acts as a backup 911 Telecommunicator, with on-call rotation as needed.

The position requires a High School diploma, 3+ years in emergency communications, and relevant certifications.

Qualifications

• High School diploma and three years of experience in emergency communications.
• One year of administrative and/or lead supervisory experience.
• Certification as a Division of Criminal Information computer operator; Basic Telecommunicator Certification may be required within one year.

Responsibilities

• Assist the 911 Center Manager with direction, management and daily operations.
• Provide supervision and leadership to 911 staff.
• Develop and deliver training to ensure compliance with applicable rules, regulations, policies and procedures.
• Oversee the Center's Quality Assurance Program and CALEA standards.
• Recruit, train, mentor, counsel, and evaluate staff; assist with staffing and operational needs.
• Perform the duties of a 911 Telecommunicator as needed.
• Serve as the department's Assistant Terminal Agency Coordinator for the DCI.

Skills

Supervisory experience

Emergency communications leadership

Policy compliance

Interpersonal skills

Education

High School diploma

DCI operator certification

Basic Telecommunicator Certification (within 1 year)

Job description

University of North Carolina at Chapel Hill is seeking a Publ Sfty Telecomm Supervisor to lead the 911 Emergency Communications Center, supervise staff, and coordinate training to ensure policy compliance. This role supports CALEA standards and acts as a backup 911 Telecommunicator, with on-call rotation as needed.

The position requires a High School diploma, 3+ years in emergency communications, and relevant certifications.