Lead

Dogtopia of West Midtown; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bring your dog to work

Education in dog obedience and training

Flexible scheduling

Job summary

Dogtopia of West Midtown is seeking a Sales Manager to grow dog daycare services in Atlanta, GA. Key responsibilities include creating schedules, managing customer interactions, and recording health notes. This role requires strong communication and organizational skills. Dog-lovers will appreciate a dynamic team culture and the ability to bring your dog to work. Various perks include education in dog training and competitive wages. Previous experience in sales and customer service is highly valued.

Qualifications

• Proven ability to communicate health and behavioral concerns with customers professionally.
• Ability to create and manage schedules effectively.
• Must be at least 18 years old to apply.

Responsibilities

• Create effective daily room schedule.
• Manage customer interactions at the front desk.
• Prepare lunches, feeding, and medication lists as required.
• Conduct closing procedures and balance cash drawer.
• Communicate team developmental needs regularly.

Skills

Customer service

Sales skills

Teamwork

Organizational skills

Communication

Tools

POS software

Job description

MUST BE AT LEAST 18 YEARS OLD TO APPLY

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, sales and solution‑minded individual to join our team as our Sales Manager. This is a key role within our business to grow the number of dogs in daycare and explain the benefits of our services to our beloved pet parents! This person should love dogs — and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer:

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification programs available based upon merit and interest
• Competitive hourly wages with flexibility in scheduling
• Learn key skills related to customer service, teamwork, or even sales!

Responsibilities:

• Create effective daily room schedule
• Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person
• Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
• Take dogs to appropriate playroom based on size and temperament and retrieve them
• Prepare lunches, feedings, medications and special needs lists based on parent’s requests
• Maintains confidentiality in Dogtopia practices and all aspects of the business
• Proficient in POS software (training to be provided)
• Checking in and out of daycare dogs, checking appropriate spa services for departure, stamping passes correctly in the a.m.
• Noting which dogs owe for the day
• Checking in a boarding dog, confirming out date and pick‑up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly
• Creating invoices for daycare and boarding dogs correctly
• Completing payment transactions both cash and credit
• Creating daycare passes and adding them to pet profile
• Conducts evening closing procedures including transaction totals and balancing the cash drawer
• Greets all customers promptly and welcoming
• Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
• Effectively communicates health and behavior concerns with customers in a professional manner
• Answers the milt line phone system, transfers calls, takes messages and communicates messages in a timely manner
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains front desk supplies and inventory
• Actively communicates team developmental needs and issues with Assistant Manager, General Manager and the entire management team regularly to ensure growth
• Proven ability to offer verbal and written feedback to team members to hold accountability to standards

As part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY.

Job Types: Full-time, Part-time, Hourly

Ability to commute/relocate.

Work Location: In person

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed