LDD (Limited Distribution Drug) Supervisor

Alivia Health, LLC; Guaynabo (PR); On-site; USD 52,000 - 66,000; Full time

Job summary

Alivia Health, LLC in Guaynabo, PR is seeking a LDD Supervisor to lead the LDD Case Management team, coordinating between patients, caregivers, insurers and providers.

You will monitor contract compliance, oversee performance metrics, train staff, manage schedules, handle prescription management tasks, and ensure compliance with accreditation and federal/state requirements. Bilingual in English and Spanish preferred.

Qualifications

• Associate degree or diploma as Certified Pharmacy Technician required.
• Excellent written and verbal communications in English and Spanish.
• Minimum 1 year experience in customer service with knowledge of access processes to preferred benefits.
• Knowledge in management of LDD drugs preferred.
• Knowledge of PBM clinical operations preferred.

Responsibilities

• Lead LDD Case Management and liaise between company, patients, caregivers, insurers and providers.
• Monitor case managers' contract requirements and patient service levels.
• Review LDD data per manufacturer agreements.
• Train and develop LDD Case Managers; create and manage schedules.
• Handle prescription management tasks during peak periods.
• Monitor performance metrics and take corrective actions as needed.
• Ensure compliance with accreditation and federal or state requirements.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Pharmacy technician

PBM knowledge

LDD drugs knowledge

Education

Pharmacy technician diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

LDD (Limited Distribution Drug) Supervisor

Full Time GUAYNABO, PR, US

Supervisor is expected to lead the LDD Case Management who act as liaison between company, patients, caregivers, insurance company and providers office. Expected tasks include:

• Monitor Case Managers compliance with LDD contracts requirements and appropriate patient service levels.
• Monitor the compliance of the requirements by each LDD contracts.
• Review and monitor LDD data according to each manufacturer agreement.
• Communicate with HUB if the LDD contract establish as required to manage the prescriptions.
• Participate in manufacturer meetings or calls as require by LDD contracts.
• Train and develop LDD Case Managers to meet and exceed LDD strategy deliverables.
• Create and manage employee schedules.
• Perform any task related to prescription management as prior authorization, billing or other administrative functions during periods of high volume, to maintain workflow and meet customer service imperatives. Also, during employee vacations, absent or any situation.
• Routinely monitor performance metrics to ensure proper adjustments are made in a timely manner.
• Monitoring and assessing performance through quantitative and/or qualitative methods identified by Company. Supervisor must be able to identify strengths, weaknesses, areas of opportunity and threats to performance in each of its team members (one-one)
• Executing Corrective Actions, as needed.
• Supervising Performance Improvement Plans, as needed.
• Ensure compliance with accreditation and federal or state requirements.

Advise manager and /or pharmacy director about customer (patient, medical office, insurance, or manufacturer) complaints.

Communicating Company Goals, Results and Management Information to employee as requested by Manager.

Any other generally accepted task delegated by manager.

Ensure team members communicates patient status to physician’s offices and /or patients.

Promote a safe and professional workplace in any manner deemed possible by informing team members of professional, ethical and company’s standards regarding non-discriminatory and anti-harassment practices.

Promoting the Company values through actions.

Perform other duties and responsibilities as assigned.

• Associate degree Diploma as Certified Pharmacy Technician is required.
• Valid license as pharmacy technician is required.
• Knowledge in management LDD drugs is preferred.
• Minimum 1 year experience in customer service with knowledge of access processes to the most preferred benefits.
• Excellent written and verbal communications (English and Spanish) is required.
• Knowledge of PBM clinical operations preferred.

*** Equal Opportunity Employer F/M/D/V***