Ld Referral Coordinator

Phoenix Children's Hospital, Inc.; Phoenix (AZ); Remote; USD 65,000 - 90,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking an Ambulatory Referral Coordinator Supervisor to oversee outpatient referral coordinators, process referrals and orders, and drive best practices across scheduling systems.

The role emphasizes staff training, accuracy, and patient satisfaction, reporting to the Central Scheduling Supervisor. Qualifications include a high school diploma, 2 years in hospital/healthcare, 1 year in referrals or prior authorization, and 2 years with database systems.

Qualifications

• Two years hospital/healthcare experience.
• One year experience with referrals and/or prior authorization.
• Two years of experience with computer database systems.

Responsibilities

• Oversees assigned outpatient referral coordinators and collaborates with managers to ensure high satisfaction from referring providers, divisions, patients, and families.
• Processes incoming referrals and orders using scheduling systems; reviews referrals for accuracy and attaches medical records as needed; answers questions about referrals.
• Oversees processes to ensure best practices in referral and order processing and customer satisfaction.
• Provides training and develops materials on referrals and hospital system changes to improve accuracy, efficiency, and satisfaction.
• Maintains proficiencies by participating in internal and external education to enhance skills and competency.
• Performs miscellaneous job-related duties as requested.

Skills

Staff supervision

Customer service

Communication

Education

High school diploma or equivalent

Tools

Scheduling systems

Job description

Department: PCMG-MAIN | PCMG Access Schedulers

Location: Telecommuting

Shift: Mon-Fri, Days, 8am-5pm

Posting #: 1067924

Employee Type: Full-Time

Position Summary

This position`s primary purpose is to oversee ambulatory referral coordinator staff. This position reports to the Central Scheduling Supervisor. Position will also process incoming referrals and orders for various divisions/departments, utilizing appropriate scheduling systems and software.

Position Duties

• Oversees Staff. This position oversees assigned outpatient referral coordinators working directly and collaboratively with manager, supervisors and staff to provide a high-level of satisfaction with referring providers, divisions, patients and families utilizing Phoenix Children's services.
• Processes Incoming Referrals and Orders. Processes incoming referrals and orders utilizing appropriate systems and software. Reviews referrals for accuracy. Attaches medical records to referrals and/or electronic medical record. Answers incoming phone calls regarding questions about referrals. Calls referring provider offices to clarify referral data as needed. Redirects non-referral faxes to divisions as appropriate.
• Oversees Processes. Works directly and collaboratively with manager, supervisors and staff to provide best practice for processing referrals and orders to ensure a high-level of customer satisfaction.
• Provides Training. Proactively researches and creates training materials related to referrals to include changes to hospital system, best practice for accuracy, efficiency and overall patient, provider and staff satisfaction.
• Maintains Proficiencies/Seeks Education. Participates in a variety of unit, hospital and/or outside agency education, when approved, programs to maintain and enhance current skills and competency levels.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

High school diploma or equivalent.

Experience

Two years hospital/healthcare experience.

One year experience with referrals and/or prior authorization.

Two years of experience with computer database systems.

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Climbing - Occasionally
• Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• Physical Requirement - Hearing - Frequently
• Physical Requirement - Pushing/pulling - Occasionally
• Physical Requirement - Reaching - Occasionally
• Physical Requirement - Sitting - Constantly
• Physical Requirement - Standing - Occasionally
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Frequently
• Physical Requirement - Tasting/smelling - Occasionally
• Physical Requirement - Walking - Occasionally
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Occasionally
• Physical Requirement - Color Discrimination - Occasionally
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable