Scheduler II-Navigator

Phoenix Children's Hospital, Inc.; Phoenix (AZ); Remote; USD 42,000 - 54,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Scheduling Navigator to coordinate complex appointments and support families and referring providers from a remote, full-time location.

The role collaborates with multiple departments to schedule inpatient discharges, urgent requests, and multidisciplinary appointments. Responsibilities include coordinating schedules, maintaining logs, handling calls, and ensuring timely completion of requests while working with clinical teams to optimize access to

Qualifications

• High School Diploma or equivalent.
• 3+ years of scheduling or customer service experience.
• 2+ years of experience with computer database systems.
• Medical or healthcare terminology knowledge.

Responsibilities

• Provides scheduling navigator services aiding families and referring providers in coordinating complex appointments.
• Coordinates the scheduling of appointments and works with departments while synchronizing services with families.
• Facilitates timely completion of scheduling requests from referring providers.
• Works closely with clinical divisions and team members to coordinate appointments.
• Maintains tracking logs as requested.
• Answers telephones in a timely and professional manner.
• Schedules patient appointments, cancels or reschedules as necessary, and corrects scheduling discrepancies.
• Performs miscellaneous job related duties as requested.

Skills

Medical terminology

Customer service

Scheduling

Education

High School Diploma or equivalent

Tools

Database systems

Job description

Department: PCMG-MAIN | PCMG Access Schedulers

Location: Telecommuting

Shift: Mon-Fri, Days, 8am-5pm

Posting #: 1067765

Employee Type: Full-Time

Position Summary

This position will provide scheduling navigator services aiding families and referring providers in coordinating appointments. The position works with systems, physicians and team members to appropriately schedule complex services across all divisions. The position will schedule for complex appointments, including but not limited to: inpatient discharge, urgent appointment requests from referring providers, and multidisciplinary appointments.

Position Duties

• Provides scheduling navigator services aiding families and referring providers in coordinating complex appointments.
• Coordinates the scheduling of appointments and works with departments while simultaneously synchronizing services with families.
• Facilitates the timely completion of scheduling requests from referring providers.
• Works closely with clinical divisions and team members to coordinate appointments.
• Maintains tracking logs as requested.
• Answers telephones in a timely and professional manner.
• Schedules patient appointments, cancel appointments and/or reschedules as necessary, and corrects or modifies discrepancies in scheduling.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Education

• High School Diploma or equivalent
  Required

Experience

• 3 or more years of experience in scheduling and/or customer service.
  Required
• 2 years of experience with computer database systems
  Required
• Hospital or healthcare experience
  Preferred

Special Skills

• Medical or healthcare terminology
  Required

Physical Requirements & Occupational Exposure/Risk Potential

• Physical Requirement - Climbing - Occasionally
• Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
• Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Constantly
• Physical Requirement - Hearing - Constantly
• Physical Requirement - Pushing/pulling - Occasionally
• Physical Requirement - Reaching - Occasionally
• Physical Requirement - Sitting - Constantly
• Physical Requirement - Standing - Occasionally
• Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• Physical Requirement - Talking - Constantly
• Physical Requirement - Walking - Occasionally
• Physical Requirement - Near Vision - Constantly
• Physical Requirement - Far Vision - Frequently
• Physical Requirement - Color Discrimination - Occasionally
• Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• Occupational Exposure/Risk Potential - Inside office environment - Applicable
• Occupational Exposure/Risk Potential - Outdoor weather conditions - Applicable
• Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
• Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable
• Occupational Exposure/Risk Potential - Radiation exposure - Applicable