LCSW Transition of Care Case Manager

Universal Health Services; Guaynabo (PR); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision & Rx

401(k) with company match

Career development opportunities with

Tuition incentive

Continuing education incentive

Vacation and sick leave

Job summary

Universal Health Services is seeking a Transition of Care Coordinator to oversee the Behavioral Health Transition of Care Program in Puerto Rico. You will coordinate discharge planning, ensure follow-up and crisis interventions, and collaborate with inpatient teams, providers, and caregivers to promote recovery and continuity of care.

Responsibilities include supervising staff, documenting strategies, and monitoring quality measures while ensuring regulatory compliance and person-centered care.

Qualifications

• Master’s in social work, psychology, or related field.
• Active license in Social Work, Psychiatric Nursing, Psychology or Mental Health Counseling.
• Professional association membership (colegiación) for Social Work and Psychiatric Nursing.

Responsibilities

• Identify patients meeting Transition of Care criteria; coordinate safe transitions in and out of hospital settings.
• Manage staff assignments, caseload distribution, scheduling, and performance; update workflows and prepare leadership reports.
• Document Transition of Care strategies and ensure compliance with quality measures and regulatory requirements.
• Assess and monitor risks like readmission and non-adherence; plan transitional care and coordinate community resources.
• Communicate with health plans, PCPs, behavioral health providers, and internal teams to ensure coordinated transitions.
• Maintain program quality, conduct audits, ensure HIPAA compliance, and support corrective actions.
• Participate in ICT meetings and ensure availability for urgent and routine consultations; travel within Puerto Rico as needed.
• Perform other duties and travel as needed to support program goals.

Skills

Two+ years health experience

Microsoft Office

Bilingual (preferred)

Education

Master’s in social work or related field

Active professional license (Social Work / Psychiatric Nursing / Psychology / Mental Health Counseling)

Professional association membership (colegiación)

Job description

Universal Health Services is seeking a Transition of Care Coordinator to oversee the Behavioral Health Transition of Care Program in Puerto Rico. You will coordinate discharge planning, ensure follow-up and crisis interventions, and collaborate with inpatient teams, providers, and caregivers to promote recovery and continuity of care.

Responsibilities include supervising staff, documenting strategies, and monitoring quality measures while ensuring regulatory compliance and person-centered care.