LCB Support Technician

State of California; Sacramento (CA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Loan Closing Branch Support Technician to enhance their office operations. This role involves providing essential administrative support to a dynamic team, ensuring the smooth execution of loan closing activities. Ideal candidates will possess strong customer service and communication skills, along with proficiency in Microsoft Office. Join a mission-driven organization focused on promoting safe and sustainable communities, where your contributions will directly impact the lives of Californians. Enjoy a collaborative work environment with competitive benefits and flexible scheduling options.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Flexible Schedules

Hybrid Telework

Paid Holidays

Qualifications

• Ability to type at a minimum speed as specified in the Class Specifications.
• Experience supporting high-volume teams and meetings.

Responsibilities

• Provide office support for management and staff in Loan Closing Branch activities.
• Perform various office duties as directed by the Section Chief.

Skills

Customer Service Skills

Communication Skills

Microsoft Office Proficiency

Teamwork

Ability to Work Independently

Education

Typing Certificate

Job description

Job Posting: Loan Closing Branch Support Technician

Department of Housing & Community Development

JC-477109 - Loan Closing Branch Support Technician

OFFICE TECHNICIAN (TYPING)

Final Filing Date: 5/16/2025

Application Methods: Electronic (Using your CalCareer Account) or Mail Drop-off

This position is located in Sacramento.

At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. Join our team to make a meaningful community impact alongside passionate professionals.

Under the general direction of a Section Chief (SSM II), Division of State Financial Assistance (DSFA), the Office Technician supports the Loan Closing Branch (LCB) by performing various office duties. The incumbent provides office support for management and staff involved in DSFA Loan Closing Branch activities.

Please Note: A Statement of Qualifications must be submitted with your application to be considered. Refer to the Statement of Qualifications section below for instructions.

This position requires working in the office every day, five days a week.

Additional information about the role can be found in the Duty Statement.

Minimum Requirements

Details are available in the Class Specification. The position requires the ability to type at a minimum speed as specified in the Class Specifications. A valid typing certificate confirming this ability must be submitted prior to hire. For acceptable typing tests, visit CalCareers.ca.gov.

Confidentiality

Do not include confidential information in your application documents, such as SSN, birthdate, driver’s license number (unless required), or examination results. Confidential data submitted online will be automatically redacted.

Employment Application (STD.678)

Applicants must submit a complete work experience section on the state application. Resumes are optional but do not replace the application. A Statement of Qualifications is also required; see instructions below.

Application Instructions

Applications and required documents must be received or postmarked by the Final Filing Date. Late submissions will not be considered.

Final Filing Date: 5/16/2025

Who May Apply

Current employees in the classification, eligible for lateral transfer, reinstatement, or with other specified eligibilities, including SROA and Surplus, may apply. Priority is given to SROA/Surplus candidates.

How To Apply

Submit your application package electronically via CalCareers.ca.gov or by mail or drop-off at the addresses provided. Ensure all required documents, including the STD 678 and Statement of Qualifications, are included. Incomplete applications will not be considered.

Application addresses and drop-off locations are detailed above.

Required documents include:

• Completed STD 678 form (or electronic application)
• Resume (optional)
• Statement of Qualifications (see below)

Desirable Qualifications

Candidates will be evaluated on their ability to work independently, customer service skills, communication, proficiency in Microsoft Office, teamwork, responsibility, and experience supporting high-volume teams and meetings.

We offer competitive benefits including health, dental, vision, 401k, flexible schedules, hybrid telework, paid holidays, and more. Our Sacramento headquarters offers convenient transportation options.

For questions, contact the Hiring Unit at [phone] or [e-mail]. Visit https://www.hcd.ca.gov/.

Statement of Qualifications

Applicants must submit a SOQ in addition to the standard application. It will serve as the first interview. Keep responses to two pages, Arial 12, and include your name. Address the following:

• Your understanding of teamwork and your participation
• Your experience applying procedures independently
• Your experience providing excellent customer service

Follow instructions carefully to avoid disqualification. For more details, see the application instructions above.