Law Office Administrator - Louisville, KY

Cordell & Cordell; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plans including HDHP, PPO, HSA

Dental, Vision, Life and AD&D

401(k) Savings with Employer Matching

Paid time off

Wellness Program

Job summary

Cordell & Cordell in Louisville, KY is seeking a professional to be the first point of contact for potential and current clients. You will schedule consultations, manage communications, and help ensure attorney calendars run smoothly while delivering a supportive intake experience.

The role emphasizes accuracy in client data entry, timely follow-up, and a professional presence on-site. Ideal candidates bring strong organizational skills, excellent communication, and proficiency with Microsoft

Qualifications

• High school diploma or GED required.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office.
• Professional presence and dependable attendance (on-site, M–F, 8–5).

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.

Skills

Strong communication

Client service

Highly organized

Attention to detail

Microsoft Office

Multitasking

On-site reliability

Education

High school diploma or GED

Tools

Case Management System

Microsoft Office

Job description

Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives.

Why This Role Matters

As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You'll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.

What You’ll Do

• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care

What We’re Looking For

We're looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:

• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M–F, 8–5)
• Proactive, solutions-oriented mindset

Acknowledgement:

The above statements describe the job's essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Cordell & Cordell provides exceptional benefits and a great working environment including:

We also offer our full-time employees the following benefits:

• Medical Plans: including HDHP, PPO, HSA and FSA
• Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
• 401(k) Savings with Employer Matching
• Paid time off
• Participate in our Wellness Program and potentially earn Employer Paid health premiums!

For more information: https://cordellcordell.com/about/careers/benefits/