Law Office Administrator - Albuquerque, NM

Cordell & Cordell; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plans (HDHP, PPO, HSA, FSA)

Dental & Vision Insurance

Life Insurance & AD&D

Disability Insurance

401(k) with Employer Match

Paid Time Off

Wellness Program

Job summary

Cordell & Cordell is seeking a professional intake front desk to be the first point of contact for clients. You will schedule consultations, manage attorney calendars, and ensure efficient, empathetic client service on-site in Albuquerque.

You will enter client data, respond to inquiries, and support deposits, invoices, and office operations while maintaining privacy and organization in a busy law firm environment.

Qualifications

• High school diploma or GED required.
• Experience in a law office, medical office, or professional setting preferred.
• Strong communication and client service skills are essential.
• Highly organized with strong attention to detail.
• Ability to multitask and manage competing priorities.
• Proficiency in Microsoft Office (Word, Outlook, Excel).
• Professional presence and dependable attendance (on-site, M-F, 8-5).
• Proactive, solutions-oriented mindset.

Responsibilities

• Serve as the primary point of contact for incoming client inquiries.
• Schedule, confirm, and reschedule consultations.
• Manage attorney calendars to maximize efficiency.
• Conduct timely follow-up with prospective clients.
• Deliver a professional, empathetic intake experience.
• Enter and maintain accurate client data in our Case Management System.
• Monitor and respond to calls, emails, and voicemails promptly.
• Maintain an organized office and reception space.
• Coordinate couriers, process servers, and marketing materials.
• Process deposits, invoices, and check requests.
• Handle sensitive client information with discretion and care.

Skills

Communication skills

Organizational skills

Multitasking

Microsoft Office

Professional presence

Attendance reliability

Client service

Education

High school diploma or GED

Tools

Case Management System

Job description

Cordell & Cordell has the benefits you'd expect from a large national firm. We offer competitive compensation, exceptional health care benefits, and prioritize work-life balance to ensure the well-being and productivity of our employees. Our focus on family law allows us to make a meaningful impact by helping families navigate challenging and pivotal times in their lives.

Why This Role Matters

As the first point of contact for our potential and current clients, you play a critical role in shaping the client experience. You'll ensure consultations are scheduled efficiently, communications are handled with care, and attorney calendars run smoothly helping clients feel supported from their very first interaction. This role also contributes directly to new client conversion and retention with bonus opportunities tied to performance.

What You'll Do

• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in our Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests
• Handle sensitive client information with discretion and care

What We're Looking For

We're looking for someone who brings a blend of professionalism, reliability, and a commitment to quality client service. Ideal candidates will possess:

• High school diploma or GED
• Experience in a law office, medical office, or professional setting preferred
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance (on-site, M-F, 8-5)
• Proactive, solutions-oriented mindset

Acknowledgement: The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

Cordell & Cordell provides exceptional benefits and a great working environment including:

• Medical Plans: including HDHP, PPO, HSA and FSA
• Dental, Vision, Life and AD&D, Long-Term Disability, and Short-Term Disability Insurance
• 401(k) Savings with Employer Matching
• Paid time off
• Participate in our Wellness Program and potentially earn Employer Paid health premiums!

For more information: https://cordellcordell.com/about/careers/benefits/