Law Firm Intake Coordinator

LHH; Portland (OR); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D

Generous PTO and paid holidays

Long-term sabbatical eligibility

Paid parking or transit benefits

Wellness stipend

Cell phone stipend

Job summary

LHH Recruitment Solutions is partnering with a Portland law firm to hire a personable and detail-oriented Intake Specialist. You will speak with prospective clients, gather key information about potential cases, and ensure accurate data entry into the firm's system.

The role emphasizes empathy, professionalism, and calm support in stressful situations, with responsibilities spanning client contact, onboarding, scheduling, and record-keeping within the legal context.

Qualifications

• High school diploma required; bachelor’s preferred.
• 1–2 years in customer service, intake, or sales, ideally legal.
• Strong communication and listening, detail-oriented.
• Empathetic, professional demeanor with clients.
• Experience with Excel; CRM/case management software preferred.
• Legal background in personal injury is strongly preferred.
• Employee benefits include 401(k) with match and insurance.
• Generous PTO, paid holidays, sabbatical eligibility, parking or transit benefits, wellness stipend.

Responsibilities

• Serve as first contact for prospective clients, assess case fit.
• Gather essential case details with empathy and professionalism.
• Schedule consultations and coordinate attorney calendars.
• Handle client onboarding and enter information accurately.
• Maintain client records and update case data.
• Collaborate with teams to improve processes and growth.
• Perform general admin tasks such as drafting emails and managing spreadsheets.

Skills

Empathy

Communication

Attention to detail

CRM experience

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Excel

CRM software

Case management software

Job description

LHH Recruitment Solutions is partnering with a Portland law firm to hire a personable and detail-oriented Intake Specialist. This role involves speaking with prospective clients, gathering key information about potential cases, managing onboarding documents, and ensuring all details are accurately entered into the firm’s system. The ideal candidate is an empathetic and professional communicator who thrives on helping others and can provide calm, compassionate support during stressful situations.

Responsibilities:

• Serve as the first point of contact for prospective clients, evaluating inquiries and determining case fit
• Communicate with empathy and professionalism while gathering essential case details
• Schedule consultations and coordinate appointments to support attorneys’ calendars
• Manage client onboarding by sending standard intake documents and ensuring all information is accurately entered into the system
• Maintain organized client records and assist with ongoing case data updates
• Collaborate with internal teams to improve processes and support overall firm growth
• Perform general administrative duties such as drafting correspondence, maintaining spreadsheets, and managing emails

Qualifications:

• High school diploma required; Bachelor’s degree preferred
• 1–2 years of experience in customer service, intake, or sales, ideally within a legal setting
• Strong communication and listening skills with excellent attention to detail
• Demonstrated empathy and professionalism when working with clients
• Proficient in Microsoft Office (especially Excel); experience with CRM or case management software preferred
• Legal background - particularly in personal injury - strongly preferred
• 401(k) with employer match
• Medical, dental, vision, disability, life, and AD&D insurance
• Generous PTO and paid holidays
• Long-term sabbatical eligibility
• Paid parking or transit benefits
• Wellness stipendCell phone stipend

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers