Law Firm Collections Lead — AR & Client Relations

Jackson Lewis P.C.; Pittsburgh (Allegheny County); On-site; USD 39,950 - 52,348; Full time

Benefits offered by this job

Medical, dental, vision, life and disa

401(k) Retirement Plan

Flexible Spending and Health Savings

Firm-paid holidays, vacation and sick

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking a Collections Coordinator to oversee the full-cycle accounts receivable process, including payment application, reconciliation, and collection efforts, while maintaining positive attorney and client relationships.

The role supports a fast-paced environment with regular collaboration with the revenue team to manage client portfolios and promote proactive collection practices. Requires at least 3 years of law firm collections experience and proficiency with Aderant

Qualifications

• Minimum of 3+ years of law firm or professional services collections experience.
• Demonstrated experience handling complex or high‑value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Experience with Aderant and e-billing platforms.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.

Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past‑due accounts and independently manage outreach to attorneys, clients, and insurance carriers.
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.
• Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.
• Adhere to and ensure compliance with firm accounts receivable write‑off policies.
• Monitor invoice status and payment activity through e‑billing and e‑vendor portals.
• Maintain accurate and up‑to‑date documentation of collection activity, communications, and follow‑up actions in Aderant based on feedback from attorneys, clients, and the billing department.
• Monitor and respond to the accounts receivable hotline and shared inbox.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

Skills

Communication skills

Client service

Organizational skills

Education

Bachelor's degree in Business Administration, Accounting, Management or related field

Tools

Microsoft Office Suite

Aderant

e-billing platforms

Job description

Jackson Lewis P.C. is seeking a Collections Coordinator to oversee the full-cycle accounts receivable process, including payment application, reconciliation, and collection efforts, while maintaining positive attorney and client relationships.

The role supports a fast-paced environment with regular collaboration with the revenue team to manage client portfolios and promote proactive collection practices. Requires at least 3 years of law firm collections experience and proficiency with Aderant