Collections Coordinator

Jackson Lewis P.C.; United States; Hybride; USD 33 000 - 43 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, life and long

401(k) Retirement Plan

Flexible Spending and Health Savings

Firm holidays, vacation and sick time

Employee assistance program

Résumé du poste

Jackson Lewis P.C. is seeking a Collections Coordinator to oversee the full-cycle accounts receivable, including payment application, reconciliation, and collections, while maintaining strong relationships with attorneys and clients.

You will work with the revenue team, develop proactive collection strategies, monitor aging, and ensure compliance with write-off policies, using Aderant and e-billing tools in a hybrid NY/NJ environment.

Qualifications

• Minimum 3+ years in law firm or professional services collections.
• Experience handling complex or high-value accounts.
• Strong proficiency with MS Word, Outlook, Excel, Teams.

Responsabilités

• Oversee full-cycle AR and be primary contact for escalated collections.
• Review aging reports and manage outreach to attorneys, clients, and insurers.
• Collaborate with attorneys to implement collection strategies and expedite payments.
• Ensure compliance with AR write-off policies.
• Document collection activity in Aderant and coordinate with the billing department.

Connaissances

Accounts receivable

Collections

Communication

Attention to detail

Team collaboration

Excel

Aderant

e-billing

Outlook

Word

Formation

Bachelor's degree in Business Administration/Accounting/Management

Outils

Aderant

e-billing platforms

Excel

Word

Outlook

Teams

Description du poste

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".

Job Summary

The Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships. The Collections Coordinator is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. The candidate will be required to develop an understanding of assigned accounts receivable through regular meetings with the revenue team to support management of client portfolios and promote proactive collection practices.

Primary Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients, and insurance carriers.
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.
• Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.
• Adhere to and ensure compliance with firm accounts receivable write-off policies.
• Monitor invoice status and payment activity through e-billing and e-vendor portals.
• Maintain accurate and up-to-date documentation of collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients, and the billing department.
• Monitor and respond to the accounts receivable hotline and shared inbox.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

Requirements

• Bachelor's degree in Business Administration, Accounting, Management, or a related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with a strong client service approach.
• Experience with Aderant and e-billing platforms strongly preferred.
• Proficiency with Microsoft Office, with an emphasis on Excel.

For NY/NJ the expected hourly wage for this position is between $29.21 and $38.37. The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Medical, dental, vision, life and disability insurance
• 401(k) Retirement Plan
• Flexible Spending and Health Savings Account
• Firm-paid holidays, vacation and sick time
• Employee assistance program and other firm benefits

#LI-KM1 #LI-Hybrid

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

We are a preeminent workplace law firm dedicated to our clients and passionate about providing the highest quality, creative and effective representation of employers on the full range of employment and labor law matters, through offices strategically located throughout the country. We provide a rewarding and collegial work environment for the leading attorneys in our field. We work hard to preserve the values that make Jackson Lewis a gratifying place to practice law. We are a law firm where people know each other and work together to best serve our clients.