Law Enforcement System Support Analyst

Bluffton Chamber of Commerce; Bluffton, Northern (SC, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

The Town of Bluffton seeks an IT professional to provide desktop and technical support for municipal staff, including setup and maintenance of PCs, printers, iPads, and phones. The role covers troubleshooting, training, and ensuring secure, efficient operations across Windows and Apple environments.

You will respond to helpdesk requests, assist with data migrations, and work with external providers on projects. A degree and relevant experience are required, with certifications preferred.

Qualifications

• Associate degree in CS/IT or related field with 3 years of IT support experience.
• Experience supporting Apple hardware/software preferred.
• Valid South Carolina driver’s license; A+ or Network+ preferred.

Responsibilities

• Assist Helpdesk via phone, email, and ticketing system.
• Troubleshoot hardware and network issues.
• Support police department software and hardware needs.
• Provide PC, software, and mobile device support.
• Escalate issues to senior staff when needed.
• Provide cell phone and iPad training.
• Train staff on new equipment and software.
• Attend meetings to provide technical support.
• Install and configure OS and application software, patches, upgrades.
• Maintain inventory of equipment and software.
• Migrate data to new machines and perform routine maintenance.
• Develop new technologies to streamline processes.
• Perform other related duties.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Team collaboration

Evenings/weekends availability

Problem solving

Education

Associate’s Degree in Computer Science or Information Technology

Bachelor’s Degree preferred

Tools

Windows

macOS

Office 365

Job description

Job Summary

The purpose of this position is to provide desktop support and technical support services working with the Town of Bluffton Police and the Don Ryan Center of Innovation. In addition to installing, configuring, and maintaining desktop and laptop PCs and peripherals such as printers, the employee will provide training which includes setup and assistance with iPads and Phones.

Essential Job Functions

• Assists as an IT team member with Helpdesk requests received via phone, email, and ticketing system.
• Troubleshoots and repairs hardware and network connectivity issues.
• Supports end users within Spillman, L3, Lawtrack and other police department software and hardware needs.
• Provides PC/hardware, software, and mobile device support to the town staff.
• Escalates issues to higher-level staff as needed.
• Provides cell phone & iPad training for Town of Bluffton staff.
• Trains staff on new equipment and software both individually and in groups.
• Attends Town Council and other meetings as necessary, to provide technical support.
• Installs and configures application and operating systems software, patches and upgrades.
• Maintains an inventory of computer equipment and installed software.
• Removes old equipment and performs data migration to new machines, performs scheduled routine maintenance of computer equipment to ensure optimal performance.
• Develops and implements new technologies and strategies to simplify job processes and make them more efficient.
• Performs other related duties as assigned.

Qualifications Education and Experience

Associate’s Degree in computer science, information technology or a related field, Bachelor’s Degree in related field preferred; and three (3) years of related experience, or equivalent combination of education and experience. Experience supporting Apple software and hardware products preferred.

Licenses or Certifications

• Valid South Carolina Driver’s License.
• A+ Certification and/or Network + Certification preferred.

Special Requirements

Proficient in Microsoft Office: Excel, Word, Outlook, and PowerPoint.

Knowledge, Skills and Abilities

• Knowledge in supporting Windows and Apple products.
• Skills in verbal and written communication.
• Skills in customer service and a conveying a pleasant and professional demeanor.
• Ability to clearly communicate with technical and non-technical personnel.
• Ability to multi-task and prioritize, and to remain calm under pressure.
• Ability to lead as an IT representative in team projects to include working with external providers, and applying project management skills.
• Ability to work evenings/weekends on an occasional basis as needed.
• Ability to organize and obtain assistance from others.

Physical Demands & Work Environment

The work is medium work which requires exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work requires balancing by maintaining body equilibrium; feeling, grasping, repetitive motion, and handling with hands and fingers; hearing and perceiving information at normal spoken word levels; lifting and reaching with arms; mental acuity to make rational decisions; kneeling, walking, and standing for periods of time; speaking and talking by expressing and exchanging ideas; and visual acuity. Duties are performed primarily in an office setting with a considerable amount of field inspections required. Work has no exposure to environmental conditions; though is generally performed in a moderately noisy location (e.g., an office area with multiple personnel, copy machines, telephones and/or computer printers).

The Town of Bluffton has the right to revise this job description at any time. This description does not represent in any way a contract of employment. The Town of Bluffton commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The Town’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Postings available from Town of Bluffton