Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4

State of Oregon; Salem (OR); On-site; USD 48,000 - 67,000; Full time

Job summary

The Oregon State Police in Salem, Oregon is hiring two Full-Time, Permanent LEDS Help Desk – Public Service Representative 4 positions for in-office work only.

Preference is given to current OSP AFSCME employees applying internally; external applicants will be reviewed after the internal process and the recruitment will remain open until filled.

Qualifications

• Three years of public contact and/or customer service experience.
• At least two years of in-person or phone interaction with the public, explaining services and procedures.
• Must be LEDS certified or able to obtain certification within 30 days of hire.

Responsibilities

• Provide help desk support for LEDS users, including troubleshooting and ticketing.
• Handle after-hours, weekend, holidays, and overflow support as needed.
• Assist LEDS outages and coordinate on-call responses using the ticketing system.

Skills

Public service experience

Customer service

LEDS system

Tools

LEDS system

Job description

Initial Posting Date:

10/26/2026

Application Deadline:

01/24/2027

Agency:

Oregon State Department of Police

Salary Range:

$4,308 - $5,984

Position Type:

Employee

Position Title:

Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4

Job Description:

The Oregon State Police in Salem, Oregon is hiring for two (2) Full-Time, Permanent Law Enforcement Data Systems (LEDS) Help Desk – Public Service Representative 4 positions. This is an in-office position without the opportunity for a remote or hybrid work schedule.

If you are a current OSP AFSCME employee and you wish to receive preference as an internal applicant, you must apply in Workday by end of day on 11/09/2026. If you apply after this time, you will not receive internal preference and your interview materials will be reviewed along with external applicants. This recruitment will remain open until 01/26/2027, or until filled, with application review dates occurring approximately every two weeks beginning 11/10/2026. We may close the announcement at any time after this date when we have received an adequate number of applications.

If you require an alternate format to complete the employment process, or to request a copy of the position description, please contact [e-mail] and reference REQ-208869.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Summary of Job Duties:

In this position, you will provide support to local, state, and federal representatives with access to and use of the Law Enforcement Data Systems (LEDS). You will provide extended hours helpdesk support that includes after-hours, weekends, holidays, and overflow responses. The LEDS Helpdesk troubleshoots and tickets problems to assist in resolving LEDS outages. You will be responsible for troubleshooting problems and utilize a ticketing system to assign on-call support in the event of a critical system outage requiring immediate attention.

In addition to LEDS duties, you will help assist with after-hours, weekends, holidays, and overflow responses for the Oregon State Police Information Technology/Service Desk. This assistance may include resolution of minor technical issues, online ticketing, and on-call support notification.

Minimum Qualifications/Eligibility Requirements:

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Preferred Skills:

• Skills in referencing policy and procedure manuals, handbooks, or specialized sources to research and analyze information and determine a course of action.
• Skills in explaining to the public over the phone or in writing, rules or policies relating to the LEDS operation, or service.
• Ability to recognize issues or situations that could have an adverse impact and make independent judgements and decisions in the explanation and application of policy and procedure.
• Ability to multi-task in monitoring different sources concurrently and appropriately prioritize responsibilities.
• Ability to act as liaison between the public and private entities to clarify and resolve issues.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Special Qualifications:

• Must be LEDS certified or be able to obtain certification within 30 days of hire.

Selection Process:

The process will be comprised of the following evaluation assessment (subject to change).

• Interview

Additional Information:

Our Workforce Culture and Strategy

Background Hiring Information

Employee Benefits

Pay Equity Information & Resources

What You Need to Know to Get the Job

For more information, please visit Veterans Resources.

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

The Oregon State Police does not offer visa sponsorships.

This position is covered by an AFSCME Collective Bargaining Agreement. Current OSP AFSCME Local 896 employees who meet the minimum qualifications of this position will be given preference in the selection process. Current OSP employees should refer to the Filling of Vacancies policy for additional information.