Laundry Supervisor

Estancia La Jolla, A Noble House Hotel; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Hotel discounts

Matching 401k

On-Demand Pay

Complimentary Parking

Meals

Job summary

Estancia La Jolla, A Noble House Hotel, in San Diego, seeks a Laundry Supervisor to ensure cleanliness, service, and product quality across the laundry facilities. You will build and supervise a team, train staff, and monitor production levels and turnaround times to meet daily goals.

The ideal candidate has 1–2 years of hotel laundry experience and prior supervisory responsibilities, with strong communication and guest-service orientation.

Qualifications

• 1–2 years of increasingly responsible laundry experience in a hotel environment.
• Prior supervisory experience is desirable.
• Strong communication and interpersonal skills are essential for guest satisfaction.
• Ability to lead and train staff to achieve quality and efficiency goals.
• Comfort with monitoring production levels, inventory, and equipment maintenance.

Responsibilities

• Ensure cleanliness, service, and product quality standards of laundry facilities.
• Build and supervise teams effectively; train and coach staff.
• Monitor production levels and turnaround time; report daily.
• Maintain inventory of supplies and equipment; process orders as needed.
• Participate in weekly/monthly inventories.

Skills

Laundry experience

Supervisory experience

Guest service

Team leadership

Job description

ABOUT US

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB

As a Laundry Supervisor, you will be responsible for ensuring cleanliness, service, and product quality standards of laundry facilities are met, and goals for the laundry department are achieved. Builds and supervises teams effectively. Trains and coaches laundry staff in specific laundry job tasks and in completion of daily production. Monitors production levels and turnaround time and reports on a daily basis. Maintains sufficient inventory of supplies and equipment and orders as needed. Participates in weekly/monthly inventories.

YOU

To be successful in this position, we're looking for an amazing people connector who thrives on creating experiences and problem-solving. This role as Laundry Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE

Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts, offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER

• competitive pay
• health insurance benefits
• Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family
• Matching 401k (After 1 year)
• On-Demand Pay (Earned wage access before payday!) PTO
• Complimentary Parking
• and Meals

Requirements

• Prior hotel or laundry experience is desirable.
• One to two years of increasingly responsible laundry experience in a hotel environment is required.
• Prior supervisory experience desired.
• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Monitors Laundry systems and equipment maintenance, resulting in optimum department performance.
• Ensures laundry is completed as scheduled and linen inventory is restocked to meet demand.
• Ensures the laundry area is kept clean and equipment is maintained.
• Notifies manager of needed equipment maintenance or problems.
• Supplements team's efforts by assisting with the housekeeping department services as needed.
• Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information, so requires ability to use discretion.
• Must demonstrate positive attitude and professional demeanor.
• Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to learn and use computer systems used at the hotel.
• Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs
• Ability to stand/walk for long periods of time.
• Ability to move/lift/push/pull moderate amounts of weight.
• At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

EEO Statement

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.