Laundry Operations Lead - Guest Experience

White Lodging; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

White Lodging is seeking a Laundry Supervisor in Austin, TX to oversee daily laundry operations, supervise staff, and ensure clean linen supply for guests. The role involves scheduling, safety training, and maintaining inventory while upholding exceptional service standards.

You will train staff, monitor performance, and coordinate with management to optimize labor and operations in a hotel laundry setting.

Qualifications

• None required.

Responsibilities

• Provide high-quality guest service and anticipate/exceed expectations.
• Supervise Laundry staff and manage schedules to meet service levels.
• Assign staff duties for efficient department operation.
• Oversee department in the manager's absence.
• Manage supply inventories and linen inventory accuracy.
• Ensure proper supplies and PPE for associates; enforce safety standards.
• Train new associates and cross-train existing staff per certification program.
• Assist in interviewing and hiring new associates.
• Address routine associate issues and escalate as needed.
• Promote teamwork and associate morale; communicate effectively with guests and staff.
• Conduct preshift meetings and perform uniform and safety checks.
• Maintain a clean and orderly laundry area and report maintenance issues.
• Follow all safety procedures and chemical handling rules.

Skills

Certification quiz

Job description

White Lodging is seeking a Laundry Supervisor in Austin, TX to oversee daily laundry operations, supervise staff, and ensure clean linen supply for guests. The role involves scheduling, safety training, and maintaining inventory while upholding exceptional service standards.

You will train staff, monitor performance, and coordinate with management to optimize labor and operations in a hotel laundry setting.