Laundry Attendant PT positions Dalton

Speed Queen Laundry - Dalton; Dalton (GA); On-site; USD 28,000 - 35,000; Full time

Job summary

Speed Queen Laundry - Dalton is seeking a Customer Service Representative to ensure high levels of customer service and store cleanliness. This role involves assisting customers with laundry operations, maintaining a safe environment, and managing retail product presentation.

The ideal candidate will have strong communication skills, multitasking abilities, and the willingness to work flexible hours. A High School Diploma or GED is required, and knowledge of laundry payment systems is a plus.

Qualifications

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.
• Able to manage multiple tasks effectively.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Assist customers with payment systems and machine operations.
• Maintain safety and cleanliness of the store.
• Document equipment and building maintenance issues.
• Provide high-quality wash/dry/fold service.
• Ensure adherence to company policies and procedures.

Skills

Effective communication

Multitasking ability

Customer relationship building

Basic computer skills

English proficiency

Education

High School Diploma/GED

Job description

Purpose:

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.

Position Responsibilities:

Primary:

• Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.
• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.
• Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.
• Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.
• Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.
• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Knowledge of commercial laundry products and payment systems is a plus, but is not required.

Skills and Abilities:

• Communicate effectively and be able to work with individuals from diverse backgrounds.
• English proficiency required.
• Ability to manage multiple tasks at one time.
• Build strong customer relationships quickly.
• Basic computer skills.
• Able to work a flexible work schedule, including nights and weekends.

Education:

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.