Laundry Attendant - Baton Rouge, LA

Speed Queen Laundry; Baton Rouge (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the laundry industry is seeking a Laundry Attendant in Baton Rouge, LA. The role involves providing excellent customer service, maintaining store cleanliness, and ensuring safety. Ideal candidates will have strong communication skills and a high school diploma. This is a full-time, entry-level position with opportunities for growth.

Qualifications

• Knowledge of commercial laundry products is a plus.
• Flexibility to work nights and weekends.

Responsibilities

• Assist customers with payment systems and machine operation.
• Ensure a safe environment and maintain store cleanliness.
• Report maintenance issues and follow company policies.

Skills

Effective communication

Ability to manage multiple tasks

Basic computer skills

Education

High School Diploma or GED

Job description

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Purpose

Under the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for maintaining high levels of customer service by offering a clean, safe, and friendly store environment.

Position Responsibilities

Primary

• Customer Service and Satisfaction: Assist customers with payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handle customer questions/concerns and report to management as needed. Maintain a neat appearance and wear the appropriate uniform.
• Store Safety and Security: Ensure a safe environment inside and outside the store by following security procedures and prioritizing safety for employees and customers.
• Store Cleanliness and Upkeep: Keep the store clean at all times, following proper cleaning routines and documenting completion.
• Building and Equipment Maintenance: Report maintenance issues appropriately and escalate unsafe situations to management.
• Retail: Maintain attractive visual presentation of retail products, understand and educate customers about products, process sales accurately, and encourage additional purchases.
• Wash/Dry/Fold: Provide quality service by selecting appropriate equipment, completing orders carefully, and addressing customer concerns promptly. Report claims immediately to management.
• Policies and Procedures: Follow all company policies and procedures at all times.
• Perform any other duties as assigned.

Knowledge/Experience

• Knowledge of commercial laundry products and payment systems is a plus but not required.

Skills and Abilities

• Effective communication skills and ability to work with diverse individuals.
• Ability to manage multiple tasks simultaneously.
• Quickly build strong customer relationships.
• Basic computer skills.
• Flexibility to work nights and weekends.

Education

• High School Diploma or GED.

Physical Requirements

• Standing for long periods, manual dexterity, stooping, bending, and lifting are required.

Additional Information

• Position Title: Customer Service Representative
• Department: Laundry Stores
• Reports To: Store Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• Restaurants