Laundry Attendant

MCR Hotels; Warwick (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Laundry Attendant to ensure spotless cleanliness and exceptional guest experiences. This role involves maintaining laundry operations, including washing, drying, and folding linens, while also supporting guest relations with a friendly demeanor. Join a company recognized for its commitment to quality and innovation, where you can enjoy benefits such as hotel discounts, weekly pay, and opportunities for career growth. If you have a positive attitude and a desire to serve guests, this is the perfect opportunity for you.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth

Health Insurance after 30 Days

Qualifications

• Preferred experience in hospitality or related fields.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Maintain cleanliness in laundry areas and assist in guest room cleaning.
• Operate laundry machines and manage linen processing.

Skills

Guest Relations

Teamwork

Communication

Adaptability

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Laundry Machines

Cleaning Chemicals

Job description

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Hilton Garden Inn Providence Airport Warwick

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Be aware of and support all groups and events at the hotel.
• Technology: Understand relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness: Maintain clean and organized workspaces both front and back of house.
• Pitching In: Assist in cleaning guest rooms and public spaces as needed, greeting guests happily while doing so.
• Product Consistency & Quality: Complete checklists accurately, deliver shift handover reports on time, wear a clean uniform, and maintain a professional appearance.
• Teamwork: Communicate clearly and honestly, maintain a can-do attitude, and collaborate effectively.

SECTION TWO: Laundry Attendant, Role Specific Duties and Expectations

• Linen Processing: Collect, transport, sort, weigh, load/unload washers and dryers, fold, store, and deliver linens.
• Linen Cleaning and Folding: Wash, dry, and fold linens, towels, and rags as directed.
• Equipment Operation: Operate laundry machines properly and maintain equipment.
• Laundry Facility Cleanliness: Keep laundry areas clean and organized, and stock linen closets.
• Chemical Management: Replenish and manage cleaning chemicals responsibly.

SECTION THREE: Success Metrics

Metrics include guest satisfaction scores, cleanliness inspections, product quality, and teamwork performance.

SECTION FOUR: Qualifications & Requirements

• Preferred experience in hospitality or related fields.
• Positive attitude and willingness to learn.
• Ability to follow guidelines, work under pressure, and communicate effectively.
• Desire to serve guests.
• Must be 18 or older, adaptable to varied schedules, and punctual.
• Physical ability to stand, walk, and lift as required.

Note: Employees may be asked to perform other duties and accommodations will be considered for disabilities.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices nationwide and a portfolio of 148 hotels.
• Award-winning company recognized for innovation and excellence.

What we offer/Whats in it for you?

• Hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career growth, and health insurance after 30 days.