Laundry Attendant

MCR Hotels; Brownsville (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that emphasizes cleanliness and friendliness in the hospitality industry. As part of a dedicated team, you'll be responsible for ensuring guest satisfaction and maintaining a welcoming environment. This role offers opportunities for career advancement and a supportive workplace culture. With a focus on teamwork and communication, you'll contribute to the success of the hotel while enjoying benefits like hotel discounts and health insurance. If you're passionate about service and ready to make a difference, this position is an excellent fit for you.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in hospitality or related field preferred.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Maintain cleanliness and organization in all areas of the hotel.
• Provide excellent guest service and handle inquiries and issues.

Skills

Customer Service

Communication Skills

Conflict Resolution

Teamwork

Education

High School Diploma or Equivalent

Job description

Courtyard by Marriott Brownsville, Texas

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Be aware of and support all groups and events at the hotel.
• Technology: Understand relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: Keep all areas, both front and back of the house, clean and well-organized.
• Pitching In: Everyone may be asked to help clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: Complete all operational checklists accurately and on time each shift.
• Shift Handover Reports: Provide accurate and timely reports for effective shift transitions.
• Flawless Uniform: Wear a clean, approved uniform, be well-groomed, wear a nametag, and smile at all times.
• Teamwork
• Communication: Communicate clearly, honestly, and professionally with team members.
• Can Do Attitude: Willingness to go beyond traditional roles to meet guest and business needs.
• Collaboration: Commit to working together to create a welcoming environment and positive workplace.

SECTION TWO: Laundry Attendant, Role Specific Duties and Expectations

• Linen Processing: Handle all stages of linen processing, including collecting, transporting, sorting, weighing, loading/unloading washers and dryers, folding, storing, and delivering.
• Linen Cleaning and Folding: Wash, dry, remove, sort, fold linens, and stock linen carts as directed.
• Equipment Operation: Understand how to operate washing machines and dryers; maintain equipment as trained.
• Laundry Facility Cleanliness: Keep floors swept and mopped, carts clean, and all back-of-house areas organized and clean.
• Chemical Management: Replenish cleaning chemicals as needed.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality, service, or related field preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow guidelines and procedures.
• Work well under pressure.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18 or older.
• Willing to work varied schedules, including evenings, nights, weekends, and holidays.
• Arrive and clock in/out on time, and provide notice when calling out.

Physical Demands & Working Environment

Regularly required to stand, walk, perform repetitive motions, and lift items such as linens and supplies.

Note: This job description is not exhaustive; employees may be asked to perform other duties as needed. Reasonable accommodations will be provided for disabilities. The company reserves the right to assign additional duties. This document does not constitute a contract; employment is at-will.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 rooms across 37 states and 106 cities.
• Over 7,000 team members, operating under multiple brands including Marriott and Hilton.
• Recognized for innovation and awards, including Marriott Partnership Circle and Hilton Legacy Award.

What we offer / What's in it for you?

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement opportunities
• Health, Dental, Vision insurance (full-time staff after 30 days)