Laundry Attendant - Weekends

MCR Hotels; Dublin (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team at a leading hotel operator known for its commitment to cleanliness and guest satisfaction. This role emphasizes creating a welcoming environment while ensuring that all areas of the hotel are spotless and organized. As part of a collaborative team, you will engage directly with guests, utilizing your communication skills to enhance their experience. With opportunities for career growth and a supportive work culture, this position is perfect for those eager to learn and contribute to a positive guest experience. Enjoy benefits like hotel discounts and health insurance as you embark on this exciting journey.

Benefits

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Growth Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience in hospitality or related fields preferred.
• Ability to follow guidelines and handle stress effectively.
• Must be 18+ years old and flexible with schedules.

Responsibilities

• Greet guests warmly and ensure a positive experience.
• Maintain cleanliness and organization of hotel areas.
• Support events and handle guest inquiries professionally.

Skills

Guest Service

Communication Skills

Conflict Resolution

Teamwork

Attention to Detail

Education

High School Diploma

Job description

Columbus Dublin OH HGI

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Strong knowledge of hotel features and amenities.
• Events: Support all groups and events at the hotel.
• Technology: Understand relevant technology for your role.
• Phone Etiquette: Answer calls with friendly service and the approved greeting.
• Spotless Cleanliness: Keep all areas, front and back of house, clean and organized.
• Pitching In: Everyone may assist in cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet every guest happily with a smile, using their name if possible.
• Product Consistency & Quality: Complete checklists accurately and timely; deliver effective shift handovers; wear a clean, approved uniform, be well-groomed, wear a nametag, and smile always.
• Teamwork: Communicate clearly, honestly, professionally; demonstrate a can-do attitude; collaborate to create a welcoming environment.

SECTION TWO: Laundry Attendant Duties

• Linen Processing: Handle all stages from collection to delivery.
• Linen Cleaning and Folding: Wash, dry, fold, and stock linens as directed.
• Equipment Operation: Operate washers/dryers properly; maintain equipment.
• Laundry Facility Cleanliness: Keep floors, carts, and storage areas clean and organized.
• Chemical Management: Replenish cleaning chemicals as needed.

SECTION THREE: Success Metrics

Happy Guests

• Management Ratings
• Guest Satisfaction & Return Intent

Spotless Cleanliness

• Spot Checks
• Leadership Walk-throughs
• Guest Reviews

Product Quality

• Checklist Tracking
• Management Ratings
• Guest Ratings

Teamwork

• Management Ratings

SECTION FOUR: Qualifications & Requirements

• Experience preferred in hospitality or related fields.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and procedures.
• Work well under pressure.
• Effective listening and conflict resolution skills.
• Clear communication skills.
• Desire to serve guests.
• Must be 18+ years old.
• Willingness to work varied schedules including evenings, nights, weekends, holidays.
• Arrive on time, clock in/out properly, and take scheduled breaks.
• Provide notice for shift absences.

Physical Demands & Working Environment
Requires standing, walking, repetitive motions, and lifting. Employees must meet these demands to perform essential functions.

Note: This job description is not exhaustive; other duties may be assigned. Reasonable accommodations will be provided for disabilities. The employer reserves the right to modify duties and this document does not constitute a contract.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, Richmond.
• Portfolio of 148 hotels, 22,000+ rooms across 37 states and 106 cities.
• 7,000+ team members, operating under multiple major hotel brands.
• Award-winning company recognized for innovation and performance.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral Bonuses
• Career Growth Opportunities
• Health, Dental, Vision Insurance (after 30 days, full-time)

Required & Preferred Qualifications

• Experience in hospitality or related fields (preferred).
• Positive attitude and eagerness to learn.
• Ability to follow guidelines and handle stress.
• Effective communication and guest service skills.
• Must be 18+ years old.
• Flexible schedule including weekends and holidays.