Launch Support Engineer

CrossFire Group; Toledo (OH); On-site; USD 34,000 - 38,000; Full time

Job summary

CrossFire Group is seeking an entry-level Launch Support Engineer – Associate in Toledo, OH for a 12-month contract (possible extension or direct hire). The role requires an electrical-minded candidate and offers a starting pay of $25 to $27.58 per hour.

Recent graduates are encouraged to apply. You will represent Voice of the Customer in KPI management, review warranty CQI claims, and lead improvements to achieve quality targets across the assembly plant.

Qualifications

• 1+ years of experience
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology
• Well versed in both Microsoft and Google applications
• Ability to perform data analysis to identify top issues and trends
• Effective presentation/public speaking skills
• Experience with problem solving tools
• Able to demonstrate coaching and teaching
• Self-motivated and able to work on multiple projects
• 4M1D shop floor understanding

Responsibilities

• Represent Voice of the Customer within KPI management for Assembly Plant quality targets
• Review warranty/CQI claims daily and maintain issue stratification
• Resolve systemic quality issues and drive corrective actions
• Lead improvement activities to meet product quality targets
• Collaborate with cross-functional teams to implement control plans
• Map issues/defects within PFS/MCV to prevent plant escapes
• Escalate product issues, including stopping the line when needed
• Support plant on complex issues from Final, Rolls, BSR
• Ensure adherence to standards for handling and installation of related components

Skills

Data analysis

Public speaking

Problem solving

Coaching

Shop floor knowledge

Education

Bachelor’s degree in Mechanical or Electrical Engineering

Tools

Microsoft Office

Google Workspace

Job description

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month contract opportunity (possible extension or direct hire for the right candidate). Pay rate range is $25 to $27.58. This role is looking for electrical minded candidates. This is an entry level role and recent graduates are encouraged to apply.

Job Description

• Represent “Voice of the Customer” within the Assembly PlantSupport external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
• Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area.
• Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
• Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
• Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved.
• Collaborate and lead internal and external resources to achieve project/program timing.
• Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools.
• Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
• Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked.
• Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center).
• Protect product design intent and function while assisting with identification and solutions of manufacturing constraints.
• Empowered to escalte product related issues including: stopping the line and executing yard holds/PRIs where needed.
• Ensure adherence to all associated standards for proper handling and installation of related components
• Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management)
• Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units
• Support Quality & Customer Safety Pillar by leading resolution of Quality issues

Requirements

• 1+ years of experience
• Bachelor’s degree or higher in the fields of Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology from an accredited university (other Engineering degrees, in combination with relevant experience may be considered).
• Well versed in both Microsoft and Google applications.
• Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities.
• Effective presentation/public speaking skills (comfortable presenting to all levels of the organization from hourly employees to senior management).
• Experience with problem solving tools.
• Able to demonstrate both coaching and teaching.
• Self-motivated and directed.
• Ability to thrive in a high intensity environment while working on multiple projects.
• A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design).

Preferred Qualifications

• Advanced Degree
• Reactive Green Belt / Black Belt Certification
• Previous experience in resolving complex issues; including root cause, repairs, etc.
• Previous experience in Product Engineering and/ or Vehicle Integration / Development at supplier or Tier 1 Automotive Manufacturer.
• Previous Manufacturing and/or Quality experience within a vehicle/Component assembly plant