Launch Manager, Navan Premier

Navan; San Francisco (CA); On-site; USD 98,000 - 170,000; Full time

Job summary

Navan is seeking a Launch Manager to lead Premier client migrations from Reed & Mackay to Navan. You’ll own end-to-end migration experience, from discovery and data migration to go-live and early adoption, becoming the subject-matter-expert on migration paths.

You’ll collaborate cross-functionally with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success, translating client needs into actionable feedback to shape Navan’s roadmap and

Qualifications

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Direct experience implementing or administering expense programs and/or corporate card programs.
• Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).
• A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
• A natural, inquisitive problem solver who uncovers solutions to suit client needs.
• Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
• Willing and able to travel both domestically and internationally to visit customers and prospects. 25%

Responsibilities

• End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all work streams, project plans, and timelines from kickoff to go-live.
• Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
• Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into Navan solutions.
• Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.
• Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
• Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
• Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
• Payment & Expense Expertise is a must

Skills

Enterprise SaaS

Project management

Account management

Corporate travel program management

Tools

Salesforce

Jira

Job description

As a Launch Manager you'll be the face of Navan for our most strategic Premier clients during the most critical moment of their journey — the transition from Reed & Mackay to Navan. You'll bring deep expertise in enterprise travel program management, a consultative mindset, and the ability to earn trust fast with sophisticated buyers. You'll own the end-to-end migration experience: from discovery and data migration through go-live and early adoption — ensuring every client launches with confidence and immediately feels the Navan difference. This role is a rare opportunity to become the subject matter expert on one of our most strategic migration paths, helping to shape our playbook and influence product design.

What You’ll Do

Client Advisory & Strategic Onboarding

• End-to-End Ownership: Lead complex, high-touch migrations from Reed & Mackay to Navan Premier, managing all work streams, project plans, and timelines from kickoff to go-live.
• Stakeholder Management: Serve as a trusted advisor to senior stakeholders (travel managers, CFOs, procurement), maintaining high-quality communication and holding executive presence.
• Discovery & Workflows: Lead the discovery process to map legacy Reed & Mackay policies, workflows, preferred suppliers, reporting, and duty of care requirements into equivalent Navan solutions.
• Pre-Engagement Support: Identify and partner with the Sales team on pre-engagement opportunities and RFP responses.

Technical Integration & Cross-Functional Alignment

• Cross-Functional Collaboration: Partner with Solutions Engineering, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success to resolve migration-specific complexities.
• Product Advocacy: Translate customer pain points and system gaps into actionable feedback to influence Navan’s product roadmap.
• Issue Escalation: Assist customers in quickly identifying potential technical risks and escalate them appropriately to ensure a seamless onboarding window.
• Payment & Expense Expertise is a must

Change Management & Process Optimization

• Tailored Training: Design, develop, and deliver comprehensive change management and training programs (including written/video collateral, standard operating procedures, and remote/on-site training) to drive rapid end-user adoption.
• Playbook Development: Capture insights from each migration to continuously optimize process efficiency, build out work instructions, and scale the Navan Premier playbook.

What We’re Looking For

• 4+ years in enterprise SaaS implementation, account management, project management, or corporate travel program management.
• Deep familiarity with corporate travel programs, including policy configuration, traveler profiles, approval workflows, reporting, and duty of care.
• Direct experience implementing or administering expense programs and/or corporate card programs.
• Understanding of month-end close processes, ideally with cloud-based ERPs (e.g., NetSuite, Sage Intact, QuickBooks Online).
• A hyper-effective project manager who can dive into the weeds of complex data migration while remaining connected to macro business strategies.
• A natural, inquisitive problem solver who uncovers solutions to suit client needs.
• Exceptional oral, written, and presentation skills; an ability to capture attention and explain complex technical concepts simply to diverse audiences.
• Experience with Salesforce, Jira, or similar project management and CRM platforms is a plus.
• Willing and able to travel both domestically and internationally to visit customers and prospects. 25%

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range: $97,500 USD - $170,000 USD

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