Launch Coach

ServiceMaster Clean of Fraser Valley; United States; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

Paul Davis Restoration seeks a Launch Coach to coach franchisor business processes, consult with franchisees on owner decisions, and develop regional business plans to boost profitability and brand equity.

You will lead coaching efforts, hold franchisees accountable to goals, and collaborate with franchisor teams on launch programs, trainings, and strategic initiatives. This role requires strong leadership and travel up to 30–60% to multiple franchise locations.

Qualifications

• Bachelor’s Degree in business, related field, or relevant experience.
• 8+ years of experience running a business or understanding the proficiency relating to running a business.
• Experience leading teams, offices, and/or groups.
• Experience with achieving results and exceeding goals.

Responsibilities

• Coach franchisees and their teams to improve profitability.
• Lead and mentor the franchises.
• Inspire and obtain results through coaching of the franchisees.
• Increase value, equity, and profitability for the region.
• Consult and hold franchisees accountable for their goals.
• Build relationships with franchisees.
• Conflict resolution with franchisees.
• Facilitate conferences and trainings for franchisees.
• Contribute to network-wide initiatives.
• Other duties as assigned.

Skills

Leadership

Coaching

MS Office

Business acumen

Communication

Strategic planning

Travel willingness

Conflict resolution

Education

Bachelor’s Degree in business or related field

Tools

MS Office tools

Estimating platforms

Job description

Position Summary

The Launch Coach will coach business processes to improve profitability, increase market share, and enhance brand experience, consult with franchisees on business owner decisions, and collaborate with all franchisor team members to increase brand equity. The role will be responsible for developing and executing the business plan for the specific region, holding franchisees accountable for achieving the plan's goals, and providing consulting and recommendations to franchise owners on launch performance and business plans.

Responsibilities

• Coach the franchisees and their teams
• Lead and mentor the franchises
• Inspire and obtain results through coaching of the franchisees
• Increase value, equity, and profitability for the region
• Consult and hold franchisees accountable for their goals
• Build relationships with franchisees
• Conflict resolution with franchisees
• Facilitate conferences and trainings for franchisees
• Contribute to network-wide initiatives
• Other duties as assigned

External: Franchisee

• Visit franchises to evaluate operations, efficiency, and brand standards to ensure and maintain brand equity
• Offer consultation and recommendations to franchise owners and GMs on overcoming operations challenges during launch
• Engage Owners in Goal Setting and Review (GS&R) to determine their specific business goals, ensuring that set goals are measurable, achievable, realistic, and time‑oriented
• Provide resources and information on how to scale the Paul Davis business at double‑digit growth; answer questions and consult new Franchisees and Associates on operational issues
• Minimize job costs by regularly reviewing profit and loss financial statements with the franchise owner
• Coach Franchisees along the Paul Davis Launch Path, 3 Year business plan, and ROTOR
• Work with Franchisee to develop and implement strategies that help accomplish their specific business goals
• Regularly review Business, Marketing, Sales, and Financial plans with Franchisee
• Evaluate a 3‑year plan and monitor Franchisees' sales to ensure that they are working towards meeting their quarterly objectives and 3‑year targets
• Analyze Franchisee performance and provide coaching feedback, guidance, and encouragement to positively impact results
• Provide direct one‑on‑one (or group) coaching and technical assistance to Owners in the Launch Program
• Record business successes and activities, and maintain communication with assigned franchise owners on a minimum monthly basis

Internal: Franchisor

• Develop Year 3 business strategies for revenue growth
• Quickly address performance issues that affect the franchise in order of priority
• Assist with the development of new Franchise Launch procedures and processes
• Assist with department and team coordination on multiple components of launching a Paul Davis franchise
• Assist with Owners School, Launch, and new Franchisee training
• Regularly collaborate and communicate with the Operations team and attend district or statewide meetings in your invested districts, when applicable

Competency – Knowledge, Skills, and Abilities

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint)
• Knowledge of estimating platforms
• Knowledge of running a business proficiently
• Leadership and entrepreneurial skills
• Ability to be assertive, empathetic, inspiring, and engaging with others
• Ability to learn and operate our primary operating systems and estimating platforms
• Ability to create goals and business plans for franchisees
• Ability to answer and communicate with independent franchises via phone and email
• Ability to work with office equipment (fax, computer)
• Ability to work independently
• Ability to pass and maintain a satisfactory background check
• Ability to operate a vehicle safely
• Stress management and composure
• Problem‑solving and conflict resolution
• Maintain a level of confidentiality
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Self‑motivated and self‑driven; comfortable working independently
• Strong analytical and problem‑solving skills
• Capable of working in a team environment
• Relatable to small business owners and their specific needs
• Robust interest in microenterprise and growth development
• Equipped to learn quickly and apply knowledge

Required Education and Experience

• Bachelor’s Degree in business, related field, or relevant experience.
• Experience leading teams, offices, and/or groups
• Applied knowledge of MS Office tools, reports, and job management systems.
• 8 plus years of experience running a business or understanding the proficiency relating to running a business
• Experience with achieving results and exceeding goals

Preferred Education and Experience

• Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

Physical Requirements

• Must be able to stay in a stationary position up to 75% of the time
• The person in this position needs to occasionally move about inside offices to review franchisees business setup/model
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documentsMust be able to communicate and converse with franchisees over the phone and face to face
• Ability to safely operate a company vehicle

The employee will be working remotely from the confines of their own home, subject to heat and air conditioning. The employee will be required to travel to local offices within their region and be exposed to outdoor temperatures during travel.

Travel

This position may require up to 30-60% travel. This position requires travel to franchise locations, training sessions, and team meetings.

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Flexible work from home options available.

Compensation

$85,000.00 - $100,000.00 per year

Equal Opportunity Employment Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.