Lateral Public Safety Emergency Communications Specialists

APCO International; Vail (CO); On-site; USD 49,221 - 56,977; Full time

Benefits offered by this job

Health & Dental Coverage

Town-Funded Retirement Plan

Wellness Perks

Employee Housing Options

Childcare Assistance

Education Reimbursement

Job summary

APCO International is looking for experienced Lateral Public Safety Emergency Communications Specialists to join the Vail Public Safety Communications Center. This role involves dispatching emergency service calls for various agencies in a vibrant resort town.

The Town of Vail offers a competitive pay rate of $35.73-$41.36 per hour and exceptional benefits, including health coverage, a retirement plan, and wellness perks.

The position requires a minimum of 2 years’ experience and strong communication skills.

Qualifications

• Minimum of 2 years’ experience at a multi-agency Police, Fire, and EMS dispatch center.
• Experience in both call taking and radio dispatcher roles.
• Strong integrity and emotional control in stressful situations.

Responsibilities

• Dispatch emergency service calls for 13 public safety agencies in Eagle County.
• Work various shifts including weekends, holidays, and overnight shifts.

Skills

Public Relations

Communication Skills

Problem-Solving Skills

Computer and Typing Skills

Spanish Language Skills

Education

High School diploma or equivalent

Job description

Position Overview

The Town of Vail is NOW HIRING Lateral Public Safety Emergency Communications Specialists!

$6,000.00 HIRING BONUS

Starting at $35.73 - $41.36 per hour after successfully completing training (based on experience and certifications)

Why Join Us?

• World-Class Community: Be part of a vibrant resort town surrounded by the beauty of the White River National Forest, offering premier outdoor activities year-round. Vail is just 100 miles from Denver, giving you easy access to the big city and Denver International Airport while enjoying life in the mountains.
• Exceptional Team Culture: When asked, our employees say the Town of Vail feels like family. We foster a values‑based culture built on teamwork, ownership of Vail’s future, and pride in serving our community.
• Unparalleled Amenities: Your work benefits not just the community but also allows you to enjoy the amenities, culture, and natural beauty of the Vail Valley.
• Competitive Pay: Pay based upon experience and certifications, with starting pay falling between the $35.73/hour starting range up to $41.36/hour maximum.

Position Summary

The Vail Public Safety Communications Center is seeking experienced Public Safety Emergency Communications Specialists who are excited about serving a dynamic resort mountain community and the surrounding Eagle County. Our state‑of‑the‑art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. To find out more about the Vail Public Safety Communications Center please visit our website.

Skills / Requirements

Minimum Qualifications for Lateral Public Safety Emergency Communications Specialists:

• Minimum of 2 years’ experience at a multi‑agency Police, Fire, and EMS dispatch center.
• Minimum experience includes both a call taking and radio dispatcher role.
• Strong Public Relations, Communication, and Problem‑Solving Skills, with a high level of integrity.
• A clean background, with successful completion of personal history statement (background check) and drug screening.
• Available to work a variety of shifts – including weekends, holidays and over‑night shifts.

Additional qualifications for Emergency Communications Specialist include:

• High School diploma or equivalent.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Strong computer and typing skills.
• Spanish language skills are a plus.

Culture / Lifestyle / Benefits

The Town of Vail provides a comprehensive benefits package for full‑time employees, including:

• Health & Dental Coverage
• Town‑Funded Retirement Plan & 457 Pre‑Tax Savings Plan
• Wellness Perks – Annual Lifestyle Spending Account (Used for Ski Passes, hunting and fishing licenses, Park passes, fitness membership fees, and more!), Tennis Pass, Golf Pass, and more
• Employee Housing Options
• Home Buyer & Renter Assistance Programs
• Childcare Assistance
• Education Reimbursement and Professional Development Opportunities

For a complete overview of the 2026 Benefits Package, please visit the benefits page.