Emergency Communications Specialists

Coloradopsychiatric; Vail (CO); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Health and dental coverage

Town-funded retirement

457 pre-tax savings plan

Tennis pass

Golf passes

Ski pass/wellness benefits

Employee housing (limited availability)

Job summary

The Town of Vail is hiring an Emergency Communications Specialist to join their public safety team. This role involves receiving and prioritizing emergency calls and dispatching services to Police, Fire, and EMS agencies. The position starts at $32.00 per hour with a potential increase after training.

The Town offers a comprehensive benefits package, including health coverage, retirement plans, and a hiring bonus of $1,500. If you're passionate about public safety and able to thrive in a fast-paced environment, this could be the perfect opportunity for you!

Qualifications

• Passionate about helping people and giving back to the community.
• Ability to learn about Public Safety/Emergency services.
• Remain calm and professional in various situations.

Responsibilities

• Receive, analyze & prioritize 911 calls and non-emergent phone calls.
• Perform Emergency Medical Dispatch and give lifesaving instructions over the phone.
• Utilize a computer-aided dispatch system to prioritize calls and record incident details.
• Distribute calls for Police, Fire & Medical units according to guidelines.
• Monitor radio traffic for Police, Fire & Medical units.
• Access a nationwide database for responder information.
• Send emergency alerts to the public.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Emotional control

Computer skills

Education

High School diploma or equivalent

Job description

Position Overview

The Town of Vail is NOW HIRING Emergency Communications Specialists!

Starting at $32.00 per hour - $33.20 per hour after successfully completing training

Position Summary: Join our Town of Vail as an Public Safety Emergency Communications Specialist. We are a strong team working together in a fast-paced environment. When you build a career in emergency communications, you will gain first-hand experience into how rewarding this work can be! The teamwork and collaboration isn't the only focus of this job, but also seeing how you play an essential role in public safety. By providing critical services to the community, as an Emergency Communications Specialist, you can make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24/7 – 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies. To find out more about the Vail Public Safety Communications Center please visit their website.

Public Safety Emergency Communications Specialist Duties

• Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
• Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
• Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
• Distributing calls for service for Police, Fire & Medical units according to guidelines.
• Monitoring radio traffic for Police, Fire & Medical units.
• Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
• Sending emergency alerts to the public.

Hiring Bonus

First Installment: $1,500 will be paid during the first pay period of employment.

Second Installment: $1,500 will be paid after the successful completion of the employee's first year of continuous employment.

Third Installment: $1,500 will be paid after the successful completion of the employee's second year of continuous employment.

Fourth Installment: $1,500 will be paid after the successful completion of the employee's third year of continuous employment.

Skills / Requirements

Applicants who are successful in this role are passionate about helping people and giving back to our community. They also have a curiosity and eagerness to learn more about the Public Safety/Emergency services industry and have the ability to remain calm and professional in a variety of situations.

Additional qualifications include:

• High School diploma or equivalent.
• Ability to multi-task and thrive in a fast-paced environment.
• Demonstrate excellent verbal and written skills.
• The ability to have emotional control in stressful situations.
• Can display empathy & compassion.
• Strong computer and typing skills.
• Available to work a variety of shifts – including weekends, holidays and over-night shifts.
• Guest service, call center or emergency services related experience preferred.

Benefits

The Town of Vail offers an excellent benefits and compensation package, including health and dental coverage, town-funded retirement, 457 pre-tax savings plan, tennis pass, golf passes and other ski pass/wellness benefits. In addition, we offer employee housing (limited availability) to help those relocate to the area.

We believe diversity makes us stronger!

We are an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to sex, gender identity, sexual orientation, genetics information, race, color, religion, national origin, disability, protected Veteran status, age, or any other status protected by law or regulation. We do this not only because it is the law but because it is the right thing to do. It is our intention that all qualified employees and applicants are given equal opportunity and that selection decisions be based on job-related factors.