LATAM/Americas Tech Support Engineer — SaaS & AI

Pipe17; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Unlimited vacation policy

Great healthcare + dental + vision coverage

Pick your own equipment

Job summary

Pipe17 in Seattle, WA, is looking for a Technical Support professional to take ownership of customer requirements and problems. You will troubleshoot technical challenges and assist customers and partners effectively.

The ideal candidate is empathetic, loves solving complex problems, and has a strong command of written English. Experience in the ecommerce space and willingness to learn AI tools are essential.

Qualifications

• 1+ years in a Software Test Engineer role is preferred.
• Experience with ecommerce platforms such as Shopify, WooCommerce, etc.
• Ability to troubleshoot performance and network-related issues.

Responsibilities

• Provide troubleshooting assistance to customers.
• Create and improve documentation for users.
• Perform check of escalated issues prior to proper channels.

Skills

SaaS troubleshooting

Technical Support

APIs understanding

Log file analysis

Soft skills

Education

Bachelor of Science degree in Engineering or technical field

Tools

Datadog

Postman

Job description

Pipe17 in Seattle, WA, is looking for a Technical Support professional to take ownership of customer requirements and problems. You will troubleshoot technical challenges and assist customers and partners effectively.

The ideal candidate is empathetic, loves solving complex problems, and has a strong command of written English. Experience in the ecommerce space and willingness to learn AI tools are essential.