LATAM

Big Internet Seller Services Inc; United States; Teletrabalho; USD 180 000 - 240 000; Tempo integral

Resumo da oferta

Airtm is building the global stablecoin wallet for digital entrepreneurs. We seek an senior Head of Operations to align cross-functional teams with the CEO’s vision, ensuring money moves reliably across 40+ markets, while leadership focuses on product and growth.

You’ll own payouts, cost-to-serve, and time-to-launch in new markets, partnering with Finance, Compliance, Product, and Revenue to turn models into operational reality at scale.

Qualificações

• 10+ years in operations leadership in fintech, payments, or crypto.
• You've operated in emerging markets (LATAM strongly preferred).
• Fluent in the compliance realities of money movement, MSB/VASP frameworks, AML programs, regulator and banking-partner relationships.
• You've scaled an operation through a step-change in volume (e.g., 3–10x).
• Strong peer to finance and revenue leaders: data and unit economics familiarity.

Responsabilidades

• The operating cadence: set company-wide goals and OKR rhythm across teams.
• Cross-functional execution: connect Product, Pricing & Revenue, Finance, Compliance to operational reality.
• Payments operations: payout success, corridor reliability, partner performance, incident response.
• Risk & compliance operations: enable speed within regulatory frameworks (BSA, AML, licensing).
• Customer & enterprise operations: support quality, SLAs, and onboarding speed.

Conhecimentos

Operations leadership

Fintech payments

Crypto experience

Data-driven decisions

Cross-functional collaboration

Emerging markets

Descrição da oferta de emprego

Airtm is building the global stablecoin wallet for digital entrepreneurs, the place where people receive earnings, hold balances, convert value, and cash out across 40+ markets. Our mission: give the world's digital entrepreneurs, especially in the Global South, the financial freedom to thrive. Today we serve 150K+ active users and process $1.5B+ in annual payments, and our enterprise partners rely on our rails to pay contractors across LATAM and Africa.

The role in one sentence

You'll run the operating engine of Airtm organizational accountability, operating cadence and cross-functional execution. Making sure all teams are delivering on their objectives and executing on CEO’S vision and strategy so that money moves reliably across 40+ markets while the CEO focuses on product, capital, and growth.

Working with Rubén

You'll partner with a founder-CEO who has spent a decade obsessed with one mission: giving digital entrepreneurs in the Global South real financial freedom. He brings vision, product intuition, and conviction; you bring the machine that turns conviction into money moving reliably. If you've thrived as the operational counterweight to a visionary founder, and can push back with data when it matters, this partnership will work.

What this isn't

This isn't the CEO's right hand or an extended chief of staff. Board materials, fundraising, investor relations, and internal communications belong to the CEO and Finance. You'll be measured on how well the operation runs, not on how well the CEO's week runs.

This isn't a coordinate-other-people's-roadmaps role. You'll own outcomes, payout success rates, operational cost-to-serve, time-to-launch in new markets.

This isn't an empire-building role, at least not on day one. Airtm already has a VP of Finance owning FP&A, treasury, and pricing & revenue , a compliance team with a BSA Officer, and VASP/AML specialists, and a Data & Analytics and Marketplace team that reports to Product. You'll partner tightly with all of them, and as the operating model may consolidate under you, but that's earned, not promised.

This isn't a "professionalize a mature company" job, nor a pure back-office role. Airtm operates in volatile, fragmented markets where operations is the product: cash-out speed, reliability, and trust are why users and enterprises choose us. If you need stable processes and predictable quarters, this will frustrate you.

What you'll own

The operating cadence: company-wide goals, the OKR cycle from annual objectives to team-level key results, and the rhythm of the business, making sure every team knows the number they own and what's in the way.

Cross-functional execution: you're the connective tissue between Product (including Marketplace), Pricing & Revenue, Finance, and Compliance, turning their models, targets, and regulatory requirements into operational reality on the ground.

Payments operations: payout success rates, corridor reliability, banking and on/off-ramp partner performance, and incident response when money doesn't move the way it should, working hand-in-hand with Finance, who owns treasury and liquidity.

Risk & compliance operations: our compliance team owns the regulatory frameworks, BSA, VASP licensing, AML programs, audits. You own making the business run inside those frameworks at speed: fraud operations, market entries and exits without regulatory surprises, and compliance requirements that become workable processes rather than bottlenecks.

Customer & enterprise operations: support quality and cost, SLAs for enterprise payout partners, and the onboarding machine that turns a signed contract into money moving in days, not weeks.

The profile / Qualifications

10+ years in operations leadership, with at least 5 in fintech, payments, or crypto, ideally where you owned money movement, not just process.

You've operated in emerging markets (LATAM strongly preferred) and understand the reality of fragmented banking, currency volatility, and informal economies, not just the pitch-deck version.

Fluent in the compliance realities of money movement, MSB/VASP frameworks, AML programs, regulator and banking-partner relationships, enough to be a strong partner (or manager) to a compliance leader, even if you've never been one yourself.

You've scaled an operation through a step-change in volume (e.g., 3–10x) and can talk concretely about what broke and what you rebuilt.

Strong peer to finance and revenue leaders: fluent in data and unit economics, but secure enough to let others own the model while you own the execution.

Spanish and English fluency; comfort working across LATAM.

Bonus: hands-on experience with stablecoins/USDC rails or two-sided liquidity problems.