Last-Mile Delivery Supervisor

Diakon Logistics, Inc.; New Jersey; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Benefits

Bonus potential

401(k) match

Paid vacations and holidays

Job summary

Diakon Logistics, Inc. in New Jersey is seeking a Delivery Supervisor to guide furniture and appliance deliveries by coordinating independent contractor carriers and Diakon service representatives.

You will lead teams, coach staff, and ensure execution of company strategy while aligning with client expectations. The ideal candidate will have strong leadership, a solid customer-service focus, and the ability to drive performance while maintaining safety and regulatory compliance.

Qualifications

• Bilingual (Spanish highly preferred).
• Excellent computer skills, including Excel and MS Office.
• Hands-on management with strong customer service focus.
• Effective verbal and written communication, with relationship-building awareness.
• High energy, deadline-oriented, and skilled in time management.
• Bachelor’s Degree and/or 2-3 years in logistics/supply chain preferred.
• Ability to stand/walk for extended periods.

Responsibilities

• Achieve objectives by educating, assigning, scheduling, coaching, and appraising support staff; communicate expectations, monitor performance, and enforce policies/procedures.
• Meet financial and operational metrics.
• Uphold performance standards.
• Maintain a safe, secure work environment by enforcing standards and complying with regulations.
• Oversee daily operations including route monitoring, billing, claims, metrics, and reporting.
• Build client relationships through effective communication and timely resolutions when issues arise.
• Ensure work accuracy within deadlines to meet financial/operational standards.
• Provide risk-minimizing solutions and hold the team accountable to client SOPs.

Skills

Bilingual

Leadership/Management

Customer service

Communication (verbal & written)

Time management

Stand/walk for extended periods

Education

Bachelor’s Degree and/or 2-3 years in logistics/supply chain

Tools

Excel

MS Office

Job description

Diakon Logistics, Inc. in New Jersey is seeking a Delivery Supervisor to guide furniture and appliance deliveries by coordinating independent contractor carriers and Diakon service representatives.

You will lead teams, coach staff, and ensure execution of company strategy while aligning with client expectations. The ideal candidate will have strong leadership, a solid customer-service focus, and the ability to drive performance while maintaining safety and regulatory compliance.