Last Mile Customer Care Supervisor - Lead & Develop Team

RXO, Inc.; Marietta (GA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Health, dental and vision insurance

401(k) with company match

Life insurance, disability

Employee Assistance Program (EAP)

Paid time off

Tuition reimbursement program

Job summary

RXO, Inc. is hiring a Supervisor, Customer Care in Last Mile to lead a team delivering exceptional online customer service. You will oversee day-to-day operations, drive KPIs, and mentor a high-performance staff to resolve complex issues promptly.

The role requires a Bachelor’s degree and 3 years of supervisory call center experience in logistics, with advanced Excel skills. A strong communicator with judgment and strategic thinking will thrive in our fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 3 years’ experience in a supervisory call center role in the logistics or transportation industry.
• Experience with Microsoft Office (Outlook, Word and PowerPoint), and other business-related applications. Advanced experience with Excel including pivot tables and vlook-up.
• 4+ years’ experience in logistics is a plus.
• Excellent written and verbal communication skills.
• Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns.

Responsibilities

• Organize and supervise day-to-day operations and activities of a customer care team in order to achieve key performance goals.
• Support the building and developing of an effective and high-performance team.
• Maintain daily and weekly statistics for individual direct reports
• Research department results
• Troubleshoots operational problems
• Complete team reports as required
• Identify and research escalated problems and provide guidance to direct reports for resolution
• Serve as point of escalation for transactions requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction.

Skills

Supervisory leadership

Customer care

Call center experience

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

RXO, Inc. is hiring a Supervisor, Customer Care in Last Mile to lead a team delivering exceptional online customer service. You will oversee day-to-day operations, drive KPIs, and mentor a high-performance staff to resolve complex issues promptly.

The role requires a Bachelor’s degree and 3 years of supervisory call center experience in logistics, with advanced Excel skills. A strong communicator with judgment and strategic thinking will thrive in our fast-paced environment.