Last Mile Customer Care Supervisor

RXO Inc.; Marietta (GA); Presencial; USD 55 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Health, dental and vision insurance

401(k) with company match

Life insurance, disability

Employee Assistance Program (EAP)

Paid time off

Tuition reimbursement program

Resumo da oferta

RXO Inc. is seeking a Supervisor, Customer Care in Last Mile to lead a dynamic team delivering superior service for online customers.

You will supervise daily operations, monitor KPIs, and drive performance improvements while partnering with cross-functional teams to resolve escalations and improve customer outcomes. The role emphasizes data-driven decision making, effective communication, and a commitment to a fast-paced, customer-first culture.

Qualificações

• Bachelor’s degree or equivalent related work or military experience.
• 3 years' experience in a supervisory call center role in the logistics or transportation industry.
• Experience with Microsoft Office (Outlook, Word, PowerPoint) and Excel (pivot tables and VLOOKUP).
• It’d be great if you also have 4+ years' experience in logistics.

Responsabilidades

• Organize and supervise day-to-day operations and activities of a customer care team to achieve KPIs.
• Support building and developing a high-performance team.
• Maintain daily/weekly statistics for direct reports.
• Research department results and troubleshoot issues.
• Prepare team reports and escalate complex problems as needed.
• Ensure timely follow-up and customer satisfaction.

Conhecimentos

Supervisory call center experience

Communication skills

Advanced Excel (pivot tables, VLOOKUP)

Formação académica

Bachelor’s degree or equivalent related work or military experience

Ferramentas

Excel

Descrição da oferta de emprego

RXO Inc. is seeking a Supervisor, Customer Care in Last Mile to lead a dynamic team delivering superior service for online customers.

You will supervise daily operations, monitor KPIs, and drive performance improvements while partnering with cross-functional teams to resolve escalations and improve customer outcomes. The role emphasizes data-driven decision making, effective communication, and a commitment to a fast-paced, customer-first culture.