Laser Applications Engineer — Field Training & Optimization

X-Series USA; Columbus (OH); On-site; USD 52,000 - 125,000; Full time

Job summary

XOVR CNC Parts & Service is seeking a Laser Applications Specialist to deliver expert-level application support, optimize processes, train customers, and provide technical solutions for CNC machine tools across the United States. The role involves extensive travel and direct customer engagement.

Ideal candidates have CNC experience, laser-cutting knowledge, and strong troubleshooting and communication skills, with a requirement to live within one hour of a major U.S. airport.

Qualifications

• Foundation of engineering technical knowledge such as Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required).
• Experience with CNC machine tools.
• Ability to read and interpret technical diagrams (layout/electrical/pneumatic/hydraulic).
• Strong mechanical and electrical troubleshooting skills.
• Experience in laser cutting strongly preferred.
• Excellent communication and reporting skills.
• Self-motivated with strong customer-service orientation.
• Ability to problem solve methodically and provide logical solutions.
• Must live within one hour of a major U.S. airport.

Responsibilities

• Baselining/debugging new CNC equipment systems.
• Training new customers and operators on equipment operation, procedures, and best practices.
• Troubleshooting existing equipment systems.
• Performing data analysis to assess machinery performance.
• Documenting machine safety, maintenance, and operational reports.
• Reading and interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics.
• Collaborating with engineers, service managers, and customers; reporting clearly and thoroughly.
• Provide pre- and post-sales technical support to customers on CNC machine tools.
• Develop and optimize cutting parameters and processes for customer applications.
• Assist with on-site or remote troubleshooting.
• Collaborate with customers to improve machine utilization and cycle times.
• Generate application reports, case studies, and technical documentation.
• Work with engineering, service, and sales teams to ensure customer satisfaction.
• Provide feedback for product improvements and customer pain points.

Skills

CNC experience

Troubleshooting

Customer service

Problem solving

Communication

Education

Mechanical Engineering (ME)

Mechanical Engineering Technology (MET)

Job description

XOVR CNC Parts & Service is seeking a Laser Applications Specialist to deliver expert-level application support, optimize processes, train customers, and provide technical solutions for CNC machine tools across the United States. The role involves extensive travel and direct customer engagement.

Ideal candidates have CNC experience, laser-cutting knowledge, and strong troubleshooting and communication skills, with a requirement to live within one hour of a major U.S. airport.