LAS Station Manager - Ground Handling

Swissport International; Nevada (IA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid vacation

Paid holidays

Sick time

Job summary

Swissport International seeks a Station Manager to lead overall station performance, balancing cross-business line knowledge with leadership and commercial acumen. You will coordinate support functions to ensure a smooth operation attaining defined productivity levels.

You will be the highest local escalation point for operational issues and maintain a strategic perspective on station needs, acting as a liaison with Country MDs, cluster heads and global support functions.

Responsibilities

• Operational execution at station level across Ground Handling, Fueling and Cargo.
• Ensure station performance vs KPIs and sub-cluster strategy.
• Maintain safety and embed QHSE; lead investigations and corrective actions.
• Implement Group/Region policies including QHSE, Training and GSE; drive efficiency.
• Maintain 12–18 month horizon on station strategy; input to budget/forecast.

Job description

Job Summary

Station Manager is responsible for overall station performance, combining cross-business line know-how, leadership skills, commercial acumen and the ability to coordinate the support functions that enable your station to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels.

You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for Country MDs, cluster heads, and global / cluster support functions on station-related questions.

Salary for this position is $150,000.00 - $175,000.00/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Operational Responsibility

• Accountable for all aspects of operational execution at the station level, with a good understanding across all business lines (Ground Handling, Fueling and Cargo)
• Ensures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectives
• Accountable for safety in the station; embed QHSE culture in operations in alignment with Cluster, enforces QHSE inspections and audits as required, lead and facilitate investigations, put in place corrective measures
• Implements policies, procedures, and standards from Group / Region, including QHSE, Training and GSE and ensures compliance; identify opportunities for ops. efficiency & process improvement
• Maintains a wider time horizon lens (12 – 18 months) on station strategy and provides input on budget or forecasting processes

Leadership Responsibility

• Ensures frontline leadership is effective and capable to perform all responsibilities at their level
• Ensures retention of key talent in the organization
• Responsible for articulating and approving recruitment & training needs in collaboration of Rostering Support, Planning CoE and Training academy
• Serve as direct line manager for BLLs
• Responsible for active Labour Relation management at station level in coordination with HR BP
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage

Commercial Responsibility

• Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Focuses on continuous improvement of quality / productivity and customer retention
• Has an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial
• Possesses good financial understanding of the P&L; Monitors and analyzes the P&L statements for any variances and take appropriate action
• Provide inputs around local complexities for RFPs

Support Functions Responsibility

• With support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, in order to ensure ability to meet operational targets
• Manage contracted services providers (security, cleaning, porters, staff transport, drivers) to ensure that Swissport standards are upheld and that performance is in line with Standard Level Agreements
• Closely engage with all CoE functions to ensure support services are provided to the station
• Support preparation of country-level regulatory and financial reporting where required together with the country finance team (especially for Country HQs)

KEY PERFORMANCE INDICATORS

• Revenue
• EBITDA
• Safety Performance